Commercial Card Customer Success Manager - Vice President

Reposted One Month Ago
Be an Early Applicant
Tampa, FL, USA
Hybrid
Expert/Leader
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Lead and develop a team of supplier recruiters to grow virtual card adoption, set strategy and goals, partner with sales/product/client teams, report performance, inform product roadmap, and drive revenue and supplier enablement.
Summary Generated by Built In

Ready to shape the future of commercial card payments? In this role, you will lead a high-performing team that helps clients expand virtual card adoption and modernize how they pay suppliers. You will build deep product expertise, strengthen your leadership brand, and drive meaningful revenue growth. You will collaborate with talented partners across sales, client management, and product teams to deliver market-leading solutions. Join us to make a lasting impact while advancing your career in payments.

 

As a Supplier Recruitment Manager within our commercial card payments team, you will lead a group of supplier recruiters to expand virtual card adoption across our client base. You will set the strategy and operating rhythm for your team, while partnering with sales, client management, and product teams to deliver solutions that improve supplier enablement. You will bring a consultative approach to client engagement, using market insights and performance data to help prioritize opportunities and remove adoption barriers. You will act as a product and industry subject matter expert, staying current on payments trends and best practices. You will build an inclusive, high-performance culture focused on measurable outcomes.

Job responsibilities

  • Lead, mentor, and develop a team of commercial card supplier recruiters, fostering a culture of performance, collaboration, and continuous improvement.

  • Set clear goals and drive execution to achieve virtual card adoption targets and revenue objectives.

  • Monitor and report on team performance, supplier adoption metrics, and revenue goals.

  • Contribute to the strategic product roadmap by sharing Supplier insights and market feedback.

  • Champion the adoption of existing and emerging client-facing products and capabilities, configuring optimal solutions for our Recruitment teams to help address client needs.

  • Serve as a subject matter expert on commercial card products, staying current with industry trends and best practices.

  • Engage with client teams to understand pain points, refine solutions, and communicate critical feedback to Product teams.

  • Collaborate with our Client Management and Sales partners on pricing, pipeline planning, and team upskilling through training and collateral development.

Required qualifications, capabilities, and skills

  • Extensive experience in payments, financial services, or related fields, with a strong track record of problem-solving across teams and products.

  • Deep understanding of payment card networks and transaction processing.

  • Proven experience managing all stages of sales cycles.

  • Demonstrated success leading large, high-performing sales teams to exceed adoption and revenue targets.

  • Ability to foster teamwork and collaboration across multiple departments and leadership groups.

  • Strong history of building and motivating diverse teams in fast-paced, results-driven environments.

  • Experience partnering with senior leaders to align strategies and drive organizational goals.

  • Excellent interpersonal and communication skills, with the ability to influence and build consensus among stakeholders.

  • Skilled at managing change and driving cross-functional initiatives to successful outcomes.

  • Awareness of financial services and commercial card regulatory frameworks.

  • Proficient in modifying and configuring solutions for complex client needs, working in highly matrixed organizations, and using CRM software and sales tools like Salesforce.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Skills Required

  • Extensive experience in payments, financial services, or related fields
  • Deep understanding of payment card networks and transaction processing
  • Proven experience managing all stages of sales cycles
  • Demonstrated success leading large, high-performing sales teams to exceed adoption and revenue targets
  • Ability to foster teamwork and collaboration across multiple departments and leadership groups
  • Strong history of building and motivating diverse teams in fast-paced, results-driven environments
  • Experience partnering with senior leaders to align strategies and drive organizational goals
  • Excellent interpersonal and communication skills, with the ability to influence and build consensus among stakeholders
  • Skilled at managing change and driving cross-functional initiatives to successful outcomes
  • Awareness of financial services and commercial card regulatory frameworks
  • Proficient in modifying and configuring solutions for complex client needs and using CRM software and sales tools like Salesforce

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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