Transform the future of commerce by joining a team that leads the way in credit card processing technology. As a Technical Implementation Manager, you’ll be at the heart of integrating cutting-edge payment solutions for high-profile merchants. Your expertise will drive seamless platform integrations, foster strong client relationships, and deliver innovative solutions across multiple business lines. If you thrive in a fast-paced environment and want to make a real impact, this is your opportunity to shine. Let’s build the next generation of payment experiences together.
Job summary
As a Technical Implementation Manager II in the Commerce Platform Integrations team, you guide clients through complex technical integrations and ensure their success with our proprietary platform. You work closely with clients and internal partners, building strong relationships and delivering timely solutions. Your role is essential in driving innovation and supporting the growth of our payments business.
Job responsibilities
- Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
- Manage incoming demand efficiently through effective queue management and time management
- Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
- Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
- Identify and address service gaps to improve the testing experience and exceed team deliverables
- Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
- Provide clear updates and technical guidance to mid and senior management
- Foster a culture of collaboration, diversity, and inclusion within the team
- Promote change by driving improvements in service and process
- Take ownership of project outcomes and proactively manage escalations
- Build strong relationships with clients and internal partners to support seamless integrations
Required qualifications, capabilities, and skills
- Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
- Expertise in modern authentication protocols, including OAuth2.0 and mTLS
- Ability to interpret technical specifications and APIs for proprietary platforms
- Experience with REST-based APIs and Open API Specifications
- Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
- Detail-oriented problem solver with strong de-escalation skills
- Confident communicator able to provide clear updates to mid and senior management
- Ability to thrive in a fast-paced, deadline-driven environment
Preferred qualifications, capabilities, and skills
- Bachelor’s degree strongly preferred; robust work experience considered
- Experience diagnosing complex application, data, and network issues
- Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
- Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
- Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
- Formal project management skills or exposure to project management concepts (e.g., Project Management 101)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Minimum 5 years work experience, including 3 years in Operations or Technology within the credit card processing industry
- Expertise in modern authentication protocols (OAuth2.0 and mTLS)
- Ability to interpret technical specifications and APIs for proprietary platforms
- Experience with REST-based APIs and Open API Specifications
- Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
- Detail-oriented problem solver with strong de-escalation skills
- Confident communicator able to provide clear updates to mid and senior management
- Ability to thrive in a fast-paced, deadline-driven environment
- Bachelor's degree (strongly preferred) or equivalent robust work experience
- Experience diagnosing complex application, data, and network issues
- Experience in card services and ecommerce industry; familiarity with proprietary Commerce Platform
- Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
- Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
- Formal project management skills or exposure to project management concepts
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
