We are seeking a CDG Brand Specialist (Homme Deux & Noir Kei Ninomiya) to join the team at Dover Street Market. The Comme des Garcons Brand Specialist’s main objective is the development of the Comme des Garcons client book through the creation and subsequent retention of new relationships with clients both in store and internationally as well as introducing to DSM existing clientele of which you already hold relationships with. By offering the very best customer service and by meeting clients’ needs and expectations at all times, you will aim to achieve the Company’s key financial targets.
Roles and Responsibilities:
- Setting the standard of the very best customer service levels at all times and presentation of CDG
- Selling, directing and driving CDG sales across the business
- Offering a personalised shopping and styling experience to our CDG clients
- Delivering the monthly and seasonal sales targets working closely with the team to support CDG growth
- Ensuring that CDG customers are added to the DSM Database
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a customer book of key customers and VIP’s specialising in the CDG brands
- Providing feedback to CDG Buying team on customer preferences and needs after collecting relevant information from sales associates
- Co-ordinate training across CDG lines and support in the formation and delivery of ongoing presentations to store to re-iterate the importance strong focus of CDG collections.
- An eye for visual merchandising to continually tweak the space and work closely with the Visual Merchandiser and CDG VM Coordinator.
Keys Responsibilities:
- Ensuring the best levels of customer service at all times.
- Act as a general CDG brand ambassador - expertise in the brand, space and product - additionally understanding of trends that would affect the brand in a positive/negative way.
- Ensuring that customers are added to the DSM Database.
- Hosting or supporting with brand specific events.
- Involved with staff training and ongoing presentations to store with product updates.
- Providing or maintaining a liaising with merchandise team - prepared to buying feedback from season to season.
Skills / Knowledge:
- At least 3 years in high-end/luxury retail or relevant brand experience is advantageous.
- Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands.
- Ability to clientele at a high level and set a clear example for other members of DSM sales team.
- Specific understanding of all collections, stock availability at DSM, experience with similar brands is preferential.
- Client book of potential new business for DSM.
- Knowledge of Retail Pro (Not essential).
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- A generous Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on all Rose Bakery food and drink
- Access to RetailTrust, our Employee Assistance Programme
- 24/7 Access to our VirtualGP service
- Cyclescheme and Eyecare Vouchers
Equal Opportunity
The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible. Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.
Skills Required
- At least 3 years of experience in high-end or luxury retail, or relevant brand experience
- Specific understanding of the Comme des Garçons fashion house, aesthetic, consumers, and sub-brands
- Ability to build and manage high-level client relationships and set an example for the sales team
- Understanding of Comme des Garçons collections and stock availability
- Experience with similar luxury fashion brands
- Existing client book with potential new business for DSM
- Knowledge of Retail Pro
What We Do
Dover Street Market is an avant-garde multi-brand concept retailer founded in 2004 by Rei Kawakubo and Adrian Joffe. It merges high fashion and streetwear with art installations, acting as a stockist for Comme des Garçons and other curated luxury and urban brands. It operates globally with stores in cities including London, New York, Tokyo, Singapore, Beijing, Paris, and Los Angeles.
