Collector

Job Description: Collector

A Collector recovers overdue payments on accounts. Collectors track debtors down by phone or mail and assist them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions. Also known as Collections Agent or Collections Specialist.

Responsibilities;

·         Using various skip tracing methods to locate clients.

·         Interviewing clients telephonically to establish their ability to pay debt.

·         Overcoming stall tactics, objections and suggesting sources of money for debt payments.

·         Encouraging clients to utilize payment options such as credit cards and securing information for administrative services to process.

·         Negotiating settlements by arranging clients’ payments over longer time span.

·         Confirming clients’ information and payment agreements.

·         Informing management regarding effectiveness of strategies for various accounts.

·         Complying with applicable laws, regulations, policies and procedures

Requirements;

• High School Diploma, GED, or suitable equivalent.
  
• Previous work experience in customer service, sales, collections or related field.
  
• Excellent knowledge of collection processes.
  
• Excellent verbal communication, negotiation and people skills.
  
• Outstanding phone etiquette.
  
• Proficient computer skills.
  
• Proficient mathematical skills.
  
• Resilient with impolite clients.
  

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