Position: Collector
Department: Collections – Emigrant Mortgage Company
Reports To: Manager, Collections
Employment Status: Full Time, Nonexempt
Job Summary:
Contact delinquent borrowers and determine the reason for delinquency and develop a strategy to cure the debt.
Job Specific Responsibilities and Duties:
- Monitor queue.
- Call delinquent borrowers.
- Send delinquent notices to borrowers.
- Send requisite Demand and Acceleration letters in timely manner.
- Post payments and make adjustments/reversals to payments as needed.
- Prepare waiver/dri/payment plan requests.
- Develop payment plan to cure arrears.
- Review collateral loan documents.
- Assist in monthly reports (Fannie, Freddie, PMI).
- Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices).
- Maintain professional appearance and demeanor.
- Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus).
- Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options.
- Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers.
Basic Responsibilities:
- Respond to incoming calls, e-mails, mail and in-person requests.
- Comply with company policies, practices and procedures.
- Attend meetings and prepare follow-up as needed.
- Set goals, prioritize and execute duties of the position.
- Manage documents, files and electronic information in an organized, efficient and secure manner.
- Interact with customers in a professional and pleasant manner.
- Represent company as a professional in appearance and manner.
- Communicate written and oral communication at the highest level of professionalism and integrity.
- Perform quality and quantity duties as expected for position.
- Complete company required training courses as assigned.
- Send loss mitigation packages to borrowers as needed or upon request.
Qualifications:
- Bachelor’s degree (B.A.) from four year college or university.
- One to two years related experience and/or training; or equivalent combination and experience.
Job Specific Requirements:
- Possess basic personal computer skills.
- Exhibit strong numerical ability.
- Execute tasks with accuracy and attention to detail.
- Perform responsibilities with honesty and integrity.
- Maintain a professional level of stress tolerance.
- Possess ability to adapt to changing environment.
Basic Requirements:
- Able to understand and respond appropriately to others in person or with other communication devices.
- Able to manage emotional and mental state while performing various job duties.
- Able to verbally communicate in English, thoughts and questions at a reasonable level of articulation.
Skills Required
- Bachelor's degree from a four-year college or university
- One to two years of related experience and/or training, or an equivalent combination
- Basic personal computer skills
- Strong numerical ability
- Accuracy and attention to detail
- Honesty and integrity
- Professional stress tolerance
- Ability to adapt to a changing environment
- Ability to understand and respond appropriately through in-person or electronic communication
- Ability to manage emotional and mental state while performing job duties
- Ability to communicate verbally in English at a reasonable level of articulation
What We Do
In 1850 a group of Irish emigrants founded Emigrant Bank as a mutual savings bank in New York City. Today, Emigrant is New York’s oldest savings bank, serving local communities with 35 branches and various banking subsidiaries: Emigrant Capital, Emigrant Financial Services, Emigrant Business Credit Corp., Emigrant Funding, New York Private Bank & Trust and Emigrant Mortgage Company. Emigrant Bank is regulated by both State and Federal regulators. All deposits are insured by the FDIC up to the legal limit.
