Summary:
Come join our team and help collect outstanding debts for our clients Spectrum, Comcast, T-Mobile, and NTTA. If you have face to face customer experience or call center experience, you are encouraged to apply. This is an entry level position where we provide the necessary training and additional coaching to be successful in this position.
Compensation:
- $15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
- Monthly bonus based on collection and performance
- Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
Essential Duties and Responsibilities:
- Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
- Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
- Accurately and thoroughly notates each account with efforts performed and results attained.
- Handles PCI Data confidentially and securely.
Schedule:
- Regular Schedule: Monday-Friday | 40-hrs/week
- 8-hr shifts with availability between 7am-7pm
- 3 weeks of Paid Training: Mon-Fri from 8am-5pm
- One late night a week from 10am-7pm
- One Saturday a month 8am-2pm
- Schedules are assigned based on client and company needs
Minimum Qualifications
- High School Diploma/GED required
- Must be 18 years of age or older
- Authorized to work in the United States
- Client requirements for this campaign require a clean background check and a negative drug test result
- Effective communication, negotiation, and problem-solving skills
- Ability to multitask in a production driven environment
- This role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone. Basic computer knowledge and typing skills required
- Must be comfortable navigating between multiple computer screens and systems
SWC Group Benefits:
- Paid Holidays and CPL (Comprehensive Paid Leave)
- Medical, Dental and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Plans
- HSA (Pre-tax) Savings Account
- 401(k) Plan with matching contribution
- Employee Referral Bonus
- Paid Training Program
Please feel free to contact us for further questions at (972) 905-3410 or via email at [email protected]
Skills Required
- High School Diploma or GED
- 18 years of age or older
- Authorized to work in the United States
- Clean background check and negative drug test (client requirement)
- Effective communication, negotiation, and problem-solving skills
- Ability to multitask in a production-driven environment
- Basic computer knowledge and typing skills
- Comfortable navigating multiple computer screens and systems
- Experience in face-to-face customer service or call center
- Bilingual (Spanish) — eligible for shift differential upon passing Spanish test
What We Do
SWC Group, LP is a leading national provider of accounts receivable management and consumer service solutions. With over 45 years of experience, the company specializes in debt recovery and collection solutions for the government, utility, telecommunications, cable, property management, and education industries. They provide first-party, pre-collection, third-party, and guaranteed revenue solutions to help clients increase revenue and reduce operating costs.
