About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.
About the Role
We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment.
Responsibilities
- Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws.
- Perform skip-tracing to locate homeowners with incorrect contact information.
- Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service.
- Meticulously document all inbound and outbound collections efforts within the company platform.
- Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans.
- Mentor other Collections Specialists, leading departmental projects and initiatives as required.
- Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies.
- Identify gaps in processes and recommend improvements.
- Test various contact center tools and platforms.
Minimum Qualifications
- 3+ years of collections experience.
- Previous skip-tracing experience.
- Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest).
- Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems.
- Previous experience with using workforce tools or partnering with workforce management teams.
- Previous experience with handling sensitive documentation.
- Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA).
- Excellent time management skills.
- Ability to assess homeowner needs and overcome objections.
Location
- On-site
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Valon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valon and has not been reviewed or approved by Valon.
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Healthcare Strength — Company materials highlight company-sponsored medical, dental, and vision coverage as core benefits. Comprehensive health coverage is consistently presented as a strength across benefits summaries.
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Parental & Family Support — Fully paid 12 weeks of parental leave for both birthing and non-birthing parents is explicitly advertised. This breadth of leave is positioned as a standard part of the package.
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Equity Value & Accessibility — Equity is described as a meaningful component for technology roles with a standard four-year vesting schedule. Public role materials and aggregations indicate equity can materially lift total compensation in tech functions.
Valon Insights
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What We Do
Valon is building the AI-native operating system for regulated industries. We’re re-architecting the largest and most complex layers of the global economy, starting with mortgage servicing, a $20B+ market that governs $13T in debt. For decades, this infrastructure ran on outdated software and manual workflows. With ValonOS, we rebuilt the system from first principles to be precise, programmable, and resilient enough for trillion-dollar markets. Here, you’ll join a team of relentless builders who thrive on untangling complexity and turning it into durable systems. If you’re energized by solving the hardest problems, moving fast without breaking trust, and finding joy in cracking what others will not touch, join Valon.
Why Work With Us
We're rewriting the script of the antiquated mortgage servicing industry by building modern solutions that put homeowners first. We’re a growing, curious, and humble team with a tech-centric culture. Valonians are data-driven, quick thinkers who believe in transparency, ownership, and a healthy dose of scrappiness!
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