Collections Manager

Requisition Number: 2393357
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
Lead a team of healthcare billing professionals to achieve operational targets, ensure billing accuracy, improve revenue cycle performance, and deliver exceptional client service through effective coaching, performance management, and process improvement initiatives.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of paid training. The hours of the training will be aligned with your schedule.
Primary Responsibilities:

• Supervise daily healthcare billing operations to ensure productivity, quality, and compliance standards are met
• Lead, coach, and develop billing specialists to achieve individual and team performance goals
• Monitor billing, claims submission, claims follow-up, denials management, and accounts receivable (AR) processes
• Manage staffing, workload distribution, workforce planning, and schedule adherence
• Review operational metrics and identify opportunities for process improvement and revenue enhancement
• Handle escalated billing issues, complex claims, and client concerns
• Ensure adherence to payer requirements, regulatory guidelines, and company policies
• Conduct performance reviews, coaching sessions, and employee development activities
• Prepare and present operational reports to leadership and clients
• Partner with cross-functional teams to improve billing efficiency and customer satisfaction
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 5+ years of healthcare RCM experience or Healthcare account experience
• 2+ years of people leadership experience in Financial Clearance, Patient Access, or Revenue Cycle operations
• 2+ years of working in insurance follow-up; government and commercial
• Knowledge of:
  • Insurance Verification
  • Prior Authorization
  • Benefits Investigation
  • Revenue Cycle Metrics
• Coaching and employee development skills
• Proficiency in Epic, Microsoft Excel, PowerPoint, and reporting tools
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience managing productivity, quality, and SLA performance
• Financial Counseling

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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