Coating Advisor

Posted 2 Days Ago
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Long Thành, Đồng Nai
Mid level
Industrial • Manufacturing
The Role
The Coating Advisor provides technical support and product advice related to Hempel’s services. Responsibilities include delivering services, monitoring specifications, resolving customer complaints, analyzing issues, and coaching junior staff to ensure customer satisfaction and adherence to company guidelines.
Summary Generated by Built In

Key responsibilities:

  • Provide technical advice and support on Hempel’s product and services to Hempel’s customers while complying to the technical parameters/ specification, practices and procedures

  • Working with Hempel’s sales and delivering the agreed level of services to the customers in accordance to the agreement while demonstrating strong customers orientation where customers recognizes the value Hempel’s services

  • Delivering the service and product performance through observation, monitoring (of site work), highlighting (to customers, TS managers and sales) and recording (on corporate reporting) on any deviation to the specification execution.

  • Evaluate customer needs and recommend the right products.

  • Assist in complaint handling to ensure efficient complaint resolution and timely closure.

  • Proactive in advising application and performance related concerns and immediately addressed to external stakeholders in consultation with sales and TS management.

  • Ensure conforming to Hempel’s reporting guidelines

  • Analyze problems and implement our coating solutions

  • Assist in coaching and development of junior staff

Required education, experience and job-related skills:

  • Minimum ITE or GCE ‘O’ with a pass in English.

  • NACE 2/3 and FROSIO 2/3.

  • At least 3 years experience in delivering services or coatings in shipyard’ or shop line or refineries/plant environment either as applicator, yard or paint maker experience

  • Strong customers focus and orientation.

  • Able to travel within short notices and without passport restriction.

  • Good English competence (written and spoken) with good reporting skills.

  • Valid driving license.

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel


 At Hempel, you’re welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feels safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career. 

Application due

2025-01-15

Seniority Level

Associate

Job Functions

Customer Service, Engineering, Quality Assurance

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

Top Skills

,
The Company
Copenhagen
3,464 Employees
On-site Workplace
Year Founded: 1915

What We Do

As a world-leading supplier of trusted coating solutions, Hempel is a global company with strong values, working with customers in the decorative, marine, infrastructure and energy industries. Hempel factories, R&D centres and stock points are established in every region.

Hempel’s paints and coatings protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers’ businesses. They help minimise maintenance costs, improve aesthetics and increase energy efficiency.

At Hempel, our purpose is to shape a brighter future with sustainable coating solutions. We firmly believe that we will succeed as a business only if we place sustainability at our heart. Not only is it the right thing to do, it will strengthen our competitive position, make ourselves more resilient and reduce our risk.

Hempel was founded in Copenhagen, Denmark in 1915. It is proudly owned by the Hempel Foundation, which ensures a solid economic base for the Hempel Group and supports cultural, social, humanitarian and scientific purposes around the world

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