Coating Advisor

We are looking for a strong and approachable technical expert for delivering an excellent customer experience! *Only candidates located in Mexico will be considered*

Bring our Hempel products to peak performance

As a Coating Advisor with Hempel, you’ll be on the front lines working alongside applicators, distributors, contractors, engineers, and consultants to ensure proper use and application of Hempel’s products. Key focus areas include Marine, Oil & Gas, Infrastructure and Passive Fire Protection.

Working with our direct customers you will strive to understand their needs, their challenges and provide services that support and strengthen our coating solutions and bring value that can be monetized.

You will be part of our Hempel team of Coating Advisors working closely with Sales, R&D, Customer Care, and other internal functions to deliver exceptional service to the end user.

An Approachable Technical Expert for An Excellent Customer Experience

You will be an ambassador for the brand and product lines by effectively communicating the features and benefits of all our products and solutions.

What do you need to be successful in this role?

• Work to ensure that all applications are following our Product Data Sheets, working specifications, relevant technical and industrial standards, working procedures, and best painting/application practices
• Manage complex and bigger projects.
• Record data based on the daily activity of your project in your daily progress reports followed by submission of the final reports to the relevant stakeholders.
• Promote our Coating Solutions with the benefits of Hempel Services and deliver value to our customers.
• Actively support internal and external services strategy activities.
• Assist in providing sustainable solutions internally and externally.
• Activities include trainings, condition surveys, Line inspection Surveys as well as troubleshooting issues and finding resolutions.
• Provide technical assistance to customers in order to solve technical issues and ensure that the specification is followed.
• Provide service to customers as required and as agreed regarding paint application.
• Good, professional and on time reporting according to SoP and/or other requirements.
• Observe the rules of Hempel specifications, SoP and other Services documentation, and overall Hempel quality.
• Work according to Hempel Coating Advisor’s Safety Handbook

Here’s What We Are Looking For:

• FROSIO or NACE certification is preferred.
• Previous experience as technical service representative would be valuable, as would knowledge of the coating industry.
• Willingness to travel abroad up to 80% of the time.
• Good communication skills in English (including job related technical terms).
• Self-organized way of working.
• Ability to maintain good contact with the customers as Hempel representative on site.
• Ability to maintain good contact with other departments (Sales, CSD, Supply Chain...)
• Driver's license is required
• Post is based in Mexico

What we offer:

• You will join a global successful company with ambitious growth plans
• Intensive internal Training
• Travelling for projects will expose you to different places and working cultures
• Attractive employee benefits

Join a high-performing team of technical services experts

Our Service Operations function helps to build the Hempel brand reputation by inspiring confidence from the end user. As technical services experts, we offer knowledge, experience, and training to accompany our best-in-class products. Finally, we collaborate with our internal colleagues to ensure proper and peak application and performance of Hempel products.

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustainable coating solutions and unleash your full potential!

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

#Remote #Hiring #Mexico #ChemicalCoatings #MarineCoatings #ProtectiveCoatings #IndustrialCoatings

Application due

2024-10-15

Seniority Level

Associate

Job Functions

Customer Service, Project Management, Quality Assurance, Training

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​