Core Responsibilities
CMDB Data Stewardship & Governance
- Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
- Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
- Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
- Define and maintain governance policies, standards, and controls aligned with audit and risk expectations
Platform & Process Collaboration
- Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
- Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement
Metrics & Reporting
- Develop and maintain data quality metrics, dashboards, and reporting frameworks
- Prepare governance insights and reporting for leadership, audit, and compliance discussions
AI Platform & Process Governance
Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
Assist in translating AI governance requirements into process controls and certification checkpoints
Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks
Qualifications
Minimum of five years related work experience, with at least one year of IT service management experience.
Undergraduate degree or equivalent combination of training and experience.
ITIL Foundation Certification
Experience in IT systems, CMDB, data administration, or governance environments
Data normalization experience and ability to maintain high-quality structured data
Data governance experience, including policies, standards, and controls
Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
Understanding of ITIL processes and service management concepts
Experience or exposure to cloud platforms (AWS, Azure, or similar)
Strong communication and collaboration skills across technical and business stakeholders
Preferred
Hands-on experience with ServiceNow (CMDB, ITSM modules)
ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year
Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)
Knowledge of CMDB governance, certification campaigns, and audit readiness practices
Experience with reporting, dashboards, or data analytics tools
Exposure to AI governance, AIOps, or automated service management processes
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of five years related work experience
- At least one year of IT service management experience
- Undergraduate degree or equivalent training and experience
- ITIL Foundation Certification
- Experience in IT systems and CMDB
- Data governance experience
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
