We are seeking a highly skilled ITSM / CMDB engineer to support our in-progress transition from BMC Remedy Atrium to ServiceNow. This role goes far beyond CMDB engineering and maintenance, it is a strategic and technical role responsible for designing, engineering, and operationalizing an enterprise-grade CMDB aligned to industry standards and ITIL best practices.
The engineer will help define the future-state CMDB architecture, build operating procedures, establish governance, determine authoritative data sources, and support integrations with systems such as Sunflower, Axonius, SCCM, and cloud inventory tools. This role is foundational to standing up a sustainable, accurate, and enterprise-grade configuration management ecosystem. MUST BE ABLE TO WORK 2-3 DAY PER WEEK IN THE SUITLAND, MD OFFICE.
Key Responsibilities
CMDB Transformation & Engineering
· Support the transition effort from Remedy Atrium to ServiceNow CMDB, including analysis of legacy data, CI structures, and relationships.
· Provide architecture support the CMDB framework (CI classes, attributes, lifecycle states, relationships, and service models) aligned to industry standards and organizational needs.
· Validate or update naming conventions, normalization rules, attribute requirements, and reconciliation logic.
· Design ingestion patterns, integration points, and discovery strategies for building a clean and authoritative CMDB.
Data Evaluation, Integration & Alignment
· Evaluate all external data sources (Sunflower, Axonius, SCCM, Cloud inventories, Atrium exports, spreadsheets, etc.) to determine:
· Which sources should be integrated
· Which should be rebuilt or replaced
· Which should not feed the new CMDB
· Assess options for bringing over a clean, normalized subset of Atrium data versus rebuilding CI records entirely in ServiceNow.
· Engineer approved integrations using discovery tools, API imports, transform maps, and reconciliation rules.
· Define authoritative data sources, correlation logic, and ownership models for CI classes.
· Collaborate with application, infrastructure, asset management, and security teams to ensure cross-platform data model alignment.
Process, Governance & Operating Model Development
· Develop Configuration Management processes, governance frameworks, policies, and SOPs aligning with ITIL best practices.
· Create the Concept of Operations (CONOPS) for CI creation, updates, deletions, lifecycle transitions, and relationship modeling.
· Define stakeholder responsibilities, RACI models, and workflows for sustaining CMDB integrity.
· Implement CMDB KPIs, health scoring, dashboards, and data quality metrics for ongoing monitoring.
Knowledge Transfer
· Provide hands-on guidance, strategy sessions, and workshops to elevate internal teams’ CMDB capabilities.
· Document SOPs, playbooks, architecture diagrams, and onboarding guides for long-term sustainment.
· Train teams on CMDB best practices, data entry procedures, CI lifecycle, and ServiceNow functionality.
Requirements
Required Qualifications
· 7+ years of experience in ITSM with a strong emphasis on Configuration Management and CMDB engineering.
· Demonstrated experience transitioning from legacy CMDB platforms (preferably Remedy Atrium) to ServiceNow.
· Expert-level knowledge of ServiceNow CMDB, ITSM suites, data models, discovery integrations, and import methodologies.
· Proven ability to design and implement CMDB governance frameworks, processes, and operating models.
· Strong understanding of ITIL, with ITIL v3 or v4 certification required.
· Strong communication, facilitation, and consulting skills with the ability to guide diverse stakeholder groups.
Preferred Qualifications
· ServiceNow certifications
· Experience with large-scale enterprise, government, or multi-site environments.
· Background in asset management, IT security, infrastructure engineering, or enterprise architecture.
· Experience producing CONOPS, SOPs, data lineage maps, and CMDB architecture documentation.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Top Skills
What We Do
Passion and Purpose. We are a start-up borne out of a group of architects and engineers providing solutions that transform with digital breakthroughs.
We Partner - Partnership to us means being all in - on the ground, in the weeds, producing and delivering mission solutions.
We Innovate - driving digital innovation and experimentation to improve decision services for the American people.
We Engage – co-creating to deliver HCD (human centered design) to solve tour customers digital challenges.
We Deliver – and take pride and accountability in everything we do.
We are Ignite IT.
Ignite IT deploys teams that are customer-obsessed, delivering a CX (Customer Experience) renaissance to our Private and Public Sector customers. We combine Commercial BX (Business of Experience) with customer delivery experts to benefit agencies to innovate and improve services and launch new digital solutions. We have built a company foundation dependent on each of our employee’s success, and provide a healthy, engaging, community where learning and knowledge sharing are encouraged. We empower our employees to be bold, continually innovate and propose new ideas to improve processes and services. We engage daily on work that touches millions of people, always focusing on positive impacts and results.
We enable mission services that enable Enterprise companies to succeed in digital transformation, protect Border Agents, deploy the Army Reserve and National Guard, providing decision dominance to make America safer. We apply these digital services across the Private and Public Sectors to include include HHS, DHS, AOUSC and Army. We aim to continually raise the bar for our customers to expect more from their digital services. For more information, visit www.igniteitservices.com
