We are seeking a strategic and results-oriented Cluster Manager for Offline Business Development & Account Management to join our organization in Delhi Shahdara, India. In this pivotal role, you will oversee all offline business development initiatives and account management operations across your assigned cluster, driving revenue growth while maintaining exceptional client relationships. You will lead a dynamic team, develop and execute cluster-level strategies, and ensure consistent achievement of business objectives through analytical decision-making and collaborative leadership.
- Develop and execute comprehensive offline business development strategies to drive market expansion and revenue growth within the assigned cluster
- Manage and nurture key client relationships, ensuring high levels of satisfaction, retention, and account growth
- Lead and mentor a team of business development and account management professionals, fostering a culture of excellence and accountability
- Monitor and analyze key performance indicators (KPIs), market trends, and competitive landscape to inform strategic decisions
- Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless execution of business initiatives
- Identify new business opportunities and market segments, developing actionable plans for market penetration
- Conduct regular performance reviews and provide coaching to team members to enhance productivity and skill development
- Prepare and present regular reports on cluster performance, revenue metrics, and strategic recommendations to senior management
- Manage account portfolios, ensuring optimal resource allocation and maximizing profitability
- Maintain compliance with organizational policies and industry regulations across all business development activities
- Minimum 5+ years of professional experience in business development, account management, or related roles
- Proven experience managing cluster or regional operations with P&L responsibility
- Demonstrated expertise in offline business models and retail channel management
- Strong leadership and team management capabilities with experience building and developing high-performing teams
- Excellent analytical and data-driven decision-making skills with proficiency in interpreting business metrics
- Advanced communication and negotiation skills with the ability to influence stakeholders at all levels
- Proficiency with Customer Relationship Management (CRM) software and business intelligence tools
- Strategic planning and execution expertise with a track record of achieving business targets
- Strong interpersonal skills and ability to build collaborative relationships across departments
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Market analysis and competitive intelligence capabilities
- Experience with sales forecasting and revenue management
Skills Required
- Minimum 5+ years of professional experience in business development, account management, or related roles
- Experience managing cluster or regional operations with P&L responsibility
- Expertise in offline business models and retail channel management
- Leadership and team management experience, including developing high-performing teams
- Analytical and data-driven decision-making skills with proficiency interpreting business metrics
- Advanced communication and negotiation skills
- Proficiency with CRM software and business intelligence tools
- Strategic planning and execution experience with a record of achieving business targets
- Strong interpersonal and cross-functional collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
- Market analysis and competitive intelligence capabilities
- Experience with sales forecasting and revenue management
What We Do
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).
