Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s this role about?
As part of our Retail team, you’ll be joining our Chicago market on a full-time permanent basis as our Cluster Manager, who is responsible for ensuring the concessions within the designated area achieves targets and delivers results with commercial and operational excellence.
What you’ll be doing
- Planning the long-term concession goals across multiple locations within Macy's and Bloomingdales
- Managing the overall concession operations and performance of various concessions
- Leading the concession teams to deliver exceptional customer experience by ensuring a personalized and tailored service is provided
- Managing stock levels and making key decisions about stock control to minimize loss
- Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
- Taking responsibility for recruitment and retaining talent
- Conducting regular performance reviews and probation reviews
What you’ll ideally bring to the role
- You’ll have previous retail management experience in a similar size operation, preferably in multi-site management
- A passion for premium or luxury product helps, but we’re open to all retail backgrounds
- Have a proven track record of increasing overall business performance
- Have a proven track record of delivering exceptional customer service through your team
- Be highly visual and have excellent commercial product management skills
- Be able to flex between the customer service, operational, technical and visual elements of the role
- Be confident working under pressure and thrive in a fast-paced retail environment
- Be self-motivated, focused and driven to achieve team and individual goals
- Be a great people manager, able to bring the best out of your team
- Have good written and verbal communication skills
What we’ll do for you
- Competitive pay with bonus scheme
- Up to 80% staff discount
- Business wear reimbursement
- Employee assistance programs
- Premium healthcare coverage
- Career advancement opportunities
- Plus, further workplace benefits
Apply now to start your story at Reiss…
#WeAreReiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect
We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
Skills Required
- Previous retail management experience in a similar size operation
- Multi-site management experience
- Proven track record of increasing overall business performance
- Proven ability to deliver exceptional customer service through your team
- Strong commercial product management and visual merchandising skills
- Ability to balance customer service, operations, technical and visual responsibilities
- Experience recruiting, managing and retaining talent
- Ability to work confidently under pressure in a fast-paced retail environment
- Self-motivated, focused and driven to achieve team and individual goals
- Good written and verbal communication skills
What We Do
Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear, accessories, and childrenswear that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance. Our expert creative Product teams in our Head Office and Stores, work tirelessly to dress our customers in reliable Reiss style - supported by the exceptional planning and execution of our support functions. From Logistics to IT, Finance to Marketing, every team member is dedicated to ensuring uncompromised precision, quality, service and ethics. Our people are what make our business great. We embrace every person’s individuality and build market-leading teams across Head Office and Retail globally. We nurture ambition, curiosity, creativity and authenticity. A diverse community with two purposes: the precision of our craftsmanship and dedication to our customers.
