CloudOps Engineer IV

Job Responsibilities:

Cloud Infrastructure & Operations: 
 
• Build, operate, and troubleshoot infrastructure across AWS and Azure in support of production workloads. 
• Operate and maintain Kubernetes clusters, including deploying and maintaining Helm charts for the services you support. 
• Participate in on-call rotation, respond to incidents, and drive them to resolution within your area of ownership.
• Contribute to capacity planning, cost optimization, and resilience improvements for the systems you support.
 Automation & Continuous Delivery: 
 
• Build and maintain GitOps-based deployment pipelines using Argo CD/Argo Workflows, including rollout and promotion configuration across environments. 
• Write and maintain Infrastructure-as-Code (Terraform, OpenTofu) for the infrastructure you own, following team module standards. 
• Build and maintain CI/CD pipelines in Jenkins, improving build/deploy automation and reliability. 
• Support progressive delivery practices (blue-green/canary, automated rollback) for the services you support.
 
Reliability & Observability:
 
• Build and maintain Datadog dashboards, monitors, and alerts for the services you support, tuning alert thresholds to reduce noise. 
• Contribute to defining SLIs/SLOs for your services and help track them over time. 
• Participate in postmortems for incidents you're involved in, and follow through on assigned remediation items.
Collaboration & Mentorship:
 
• Partner with engineers across the SRE team and with product engineering teams to troubleshoot issues and improve system design. 
• Share knowledge with and mentor less-experienced engineers on the team (CloudOps Engineer I III) on cloud infrastructure, Kubernetes, and CI/CD practices. 
• Contribute to documentation, runbooks, and onboarding materials for the systems you support. 

Required Qualifications:

• 10+ years of experience in Cloud Operations, Site Reliability Engineering, DevOps, or Infrastructure Engineering roles.
• Hands-on experience with AWS — you can build, troubleshoot, and operate cloud infrastructure directly. 
• Hands-on experience with Kubernetes and Helm — deploying, operating, and troubleshooting workloads in production clusters. 
• Hands-on experience with Argo CD/Argo Workflows for GitOps-based continuous delivery. 
• Hands-on experience with Infrastructure as Code (Terraform, OpenTofu). 
• Hands-on experience with Jenkins and Rancher for CI/CD pipeline development and maintenance. 
• Hands-on experience with Datadog (or equivalent observability platform), including building dashboards, monitors, and alerts. 
• Experience participating in an on-call rotation and responding to production incidents. 
• Strong communication skills and the ability to work effectively across teams. 

Preferred Qualifications:

• Experience supporting payments, fuel/retail, or loyalty platforms, or other systems with PCI DSS or similar compliance obligations.
• Relevant certifications such as CKA/CKAD, AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure Administrator, or HashiCorp Terraform Associate. 
• Experience with messaging systems (Kafka/SQS/SNS) and multi-region/multi-AZ resilience patterns. 
• Prior experience mentoring junior engineers or leading small technical initiatives. 

Behavioral Competencies:

Cultivates Innovation
Decision Quality
Manages Complexity
Drives Results
Business Insight