Cloud System Administrator

At Synechron, we harness the power of digital transformation to drive business success. As a global consulting firm, we combine creativity with advanced technology to deliver innovative solutions across industries. Having been recognized with multiple employer awards, we are committed to building talented teams and creating a dynamic work environment. 

We are hiring a Cloud System Administrator 
Hybrid working model – Novi Sad or Belgrade office 

Role Description: 

 
Join our team as a Cloud System Administrator, focusing on delivering critical support for cloud infrastructure environments. In this role, you will ensure operational stability, maintain infrastructure currency, and provide timely responses to incidents and requests. We are looking for proactive and dependable engineers who follow standard operating procedures and can independently troubleshoot issues, including providing out-of-hours support. 

Key Responsibilities: 

• Support cloud environments primarily on AWS, including EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP (AWS Transfer Family), IAM/Identity Center, and VPC configurations 

• Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks 

• Provide operating system support mainly for Windows environments, including patching through AWS Systems Manager (SSM), backup, and restore operations 

• Troubleshoot and resolve operational issues independently, taking ownership of problems 

• Collaborate effectively with cross-functional teams and escalate issues beyond scope or expertise as necessary 

• Participate in out-of-hours support rotations to maintain 24/7 operational continuity 

• Maintain clear and up-to-date documentation on operational procedures, incident tickets, and system status 

• Ensure smooth handoff and communication with adjacent teams such as Database Administrators and Network Operations 

• Contribute to continuous improvement initiatives and business-as-usual (BAU) project work 

Your Profile: 

• Minimum 3–5 years of experience in cloud operations or infrastructure support roles 

• Extensive practical experience with AWS services including EC2 (plus EBS and AMI management), EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals 

• Strong skills in operating system support, especially Windows environments, including patch management via AWS Systems Manager (SSM) and backup/restore procedures 

• Ability to follow detailed runbooks and documented procedures with accuracy 

• Strong problem-solving skills and the ability to act independently where standards do not apply 

• Comfortable providing out-of-hours support in a professional and methodical manner 

• Good communication skills for effective teamwork and issue escalation 

• Familiarity with IT Service Management (ITSM) practices 

• Proactive and adaptable mindset suited for a dynamic support environment 

Plus if you have: 

• Experience with monitoring and observability tools such as Datadog 

• Familiarity with Azure DevOps pipelines or similar CI/CD platforms 

• Basic knowledge of Terraform infrastructure automation 

• Understanding of OS security tools including CrowdStrike 

• Experience with Active Directory / Entra ID 

• Familiarity with cloud security posture management tools like Wiz 

• Exposure to Azure cloud services 

Certifications that we highly value: 

• AWS Certified SysOps Administrator – Associate 

• AWS Certified Solutions Architect – Associate 

What’s in it for you:

• Competitive compensation package based on experience and skills

• Flexible hours and hybrid work options, allowing you to achieve a work-life balance that suits your needs

• Private health insurance plan

• Access to continuous training, accredited certifications, and a range of resources to help you grow professionally

• Personalized leadership training program

• FitPass membership to support your well-being and mental health support programs

• Comprehensive Referral Rewards Program

For any additional information or questions, feel free to reach out to us at [email protected].
Note: One prerequisite for this position is that the prospective candidate must possess a valid work permit for Serbia.

We appreciate the interest of all applicants. Please note that only those whose qualifications align closely with the position requirements will be contacted for the next steps in the selection process. All applications will be handled with confidentiality.