At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte – whether it be in one of our labs, corporate offices, the field – enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a results-driven environment that values innovation, collaboration, and compassion.
The Position:
We are seeking an enthusiastic and detail-oriented Cloud Support Specialist to join our growing Cloud Operations team. In this role, you will assist in providing technical support for our cloud infrastructure and help customers resolve cloud-related issues. The ideal candidate should have hands-on experience with cloud and a strong desire to learn and grow in the field. This is a hybrid position based out of San Diego, CA. For the ideal candidate, we may consider a remote location.
Key Responsibilities:
- Production Support: Respond to and resolve basic cloud support tickets and customer inquiries. Monitor cloud infrastructure performance and availability. Assist in troubleshooting cloud service issues and escalate complex problems when necessary. Involvement in on-call rotation for critical systems support and scheduled maintenance windows. Participation in routine maintenance tasks and backup operations. Monitor system alerts and respond to potential issues.
- Policies & Procedures Management: Support basic cloud security protocols and compliance requirements. Collaborate with senior team members on larger projects and implementations. Follow change management procedures. Implement standard operating procedures. Maintain security and access control protocols.
- Documentation Management: Maintain documentation for cloud services and support procedures. Assist in creating and updating knowledge base articles. Document incident resolutions and troubleshooting steps. Create and update user guides. Maintain system configuration documentation.
Who You Are:
- 4-5 years of experience in Cloud Technology Technical Support or related field
- Experience with Amazon Web Services (AWS)
- Experience with infrastructure as code (Terraform, CloudFormation) and CI/CD pipelines
- Experience with Linux and Windows operating systems
- Familiarity with Python or other scripting languages
- Strong problem-solving and analytical skills
Preferred Qualifications:
- AWS certifications (Solutions Architect, SysOps Administrator)
- Experience in the healthcare or biotechnology industry, specifically in diagnostics or medical devices, is highly desirable
#LI-Onsite, #LI-Hybrid, or #LI-Remote
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Veracyte is a multi-state employer, and this salary range may not reflect positions that work in other states.
Pay range
$99,000—$124,000 USD
What We Can Offer You
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are proud to have been named a “Bay Area Top Workplace” for 11 years in a row by the Bay Area News Group and “Best Places to Work in San Diego” in 2023 by the San Diego Business Journal.
About Veracyte
Veracyte (Nasdaq: VCYT) is a global genomic diagnostics company that improves patient care by providing answers to clinical questions, informing diagnosis and treatment decisions throughout the patient journey in cancer and other diseases. The company’s growing menu of genomic tests leverage advances in genomic science and technology, enabling patients to avoid risky, costly diagnostic procedures and quicken time to appropriate treatment. The company’s tests in lung cancer, prostate cancer, breast cancer, thyroid cancer, bladder cancer and idiopathic pulmonary fibrosis are available to patients and its lymphoma subtyping and renal cancer tests are in development. With Veracyte’s exclusive global license to a best-in-class diagnostics instrument platform, the company is positioned to deliver its tests to patients worldwide. Veracyte is based in South San Francisco, California. For more information, please visit www.veracyte.com and follow the company on X (Formerly Twitter).
Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.
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Top Skills
What We Do
Veracyte is a global diagnostics company that empowers clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer.
Our growing menu of diagnostic tests answers important clinical questions to help patients avoid risky, costly procedures and interventions, and accelerate time to appropriate treatment
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