Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.Key Responsibilities
Technical Competencies
- Hands-on experience with troubleshooting of Linux and packet analysis tools such as Wireshark.
- Knowledge of RHOCP (Red Hat OpenShift)/K8, Docker, Containers, and Kubernetes deployments on Dell/HP infrastructure.
- Ability to work effectively on Linux-based systems and script the tasks.
Key Responsibilities
- Independently analyse, troubleshoot, and resolve customer issues.
- Collaborate with R&D and System Test (ST) teams to identify and deliver solutions for customer-reported problems.
- Drive technical discussions and solution implementation at customer sites.
- Participate in deployments, upgrades, troubleshooting, and maintenance activities.
Job Requirements
- Strong command of Linux administration and troubleshooting.
- Good understanding of Kubernetes and containerized environments.
- Basic understanding of Networks/TCP/UDP/IP.
- Ability to understand the packets in Wireshark.
Preferred Experience
- Cloud Native Network Functions (CNF/VNF) support experience.
- Exposure to Kubernetes, OpenStack, Docker, and cloud-based telecom deployments.
- Experience in customer support, operations, or technical services within telecom environments.
Desired Candidate Profile
- Desire to learn new Technologies and adapt as per work challenges.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently with minimal supervision.
- Excellent communication and customer-handling skills.
- Willingness to travel based on business requirements.
- Flexibility to work in shifts (Morning /Noon/Night shifts) when required.
- Ability to thrive in a customer-facing and fast-paced technical environment.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Skills Required
- Strong command of Linux administration and troubleshooting
- Good understanding of Kubernetes and containerized environments
- Basic understanding of networking, including TCP, UDP, and IP
- Ability to analyze packets using Wireshark
- Ability to troubleshoot Linux systems and use packet analysis tools
- Ability to script tasks on Linux-based systems
- Cloud Native Network Functions or Virtual Network Functions support experience
- Exposure to Kubernetes, OpenStack, Docker, and cloud-based telecom deployments
- Customer support, operations, or technical services experience in telecom environments
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-handling skills
- Ability to work independently with minimal supervision
- Willingness to travel based on business requirements
- Flexibility to work morning, noon, and night shifts when required
Mavenir Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mavenir and has not been reviewed or approved by Mavenir.
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Leave & Time Off Breadth — PTO, paid holidays and sick time are consistently part of the package, with parental leave also highlighted. Time off is often regarded as a strong aspect of the offering.
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Healthcare Strength — Core medical, dental, and vision coverage—along with disability options—are presented as part of a comprehensive program. Wellness and assistance resources further support employee health needs.
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Wellbeing & Lifestyle Benefits — Employee assistance, wellness initiatives, recognition programs, learning via Mavenir University, and volunteer PTO (MAVcares) expand support beyond core insurance. These extras are positioned as meaningful add-ons to the overall package.
Mavenir Insights
What We Do
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is focused on transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
