Does Zero Trust Security excite you?
Would you like to work across diverse geographies, environments, cultures and technologies?
If so, then come join AkaTec, our technical support team!
Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to fashion, we ensure that their online businesses are fast, reliable, and protected.
Partner with the best
In this role, you will be partnering with our customers as an extension of their IT, engineering, and DevOps organizations. You'll be their primary point of contact to resolve a broad range of technical issues as they arise.
As a Cloud Support Engineer II, you will be responsible for:
- Ensuring that our customers remain happy with our products and services.
- Working with customers to own and solve their technical problems.
- Acting as the main contact to proactively analyze and solve technical issues.
- Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
Do what you love
To be successful in this role you will:
- Have 4 to 7 years years of experience in a similar role
- Have an Understanding of VPN & Proxies
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS.
- Demonstrate experience with layer 3 and 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Top Skills
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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