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Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Leads Operations and Observability teams within SRE, managing approximately seven engineers. Responsibilities include people leadership, hiring, production reliability on GCP and GKE, incident response, on-call health, post-mortems, observability strategy, SLO and error-budget management, cloud cost optimization, and cross-functional alignment. The role requires strong technical depth in cloud infrastructure, Kubernetes, Docker, Terraform, monitoring, logging, and tracing, alongside experience building high-performing engineering teams.
Summary Generated by Built In
About Us
About the Role
Responsibilities
Requirements
What We Offer
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.
We are looking for a Cloud Operations Manager to lead the Operations and Observability teams within SRE. You will manage around seven engineers across two areas: Operations, which keeps our production environment healthy for the business, and Observability, which gives developers and product teams clear visibility into how our systems behave.
This is a people leadership role for someone who is also strong technically. You will hire, grow, and support your team, while staying close enough to the technology to guide architectural decisions, lead during incidents, and raise the operational bar across engineering.
- People Leadership: Manage, mentor, and grow a team of SRE and observability engineers, including leads. Run 1:1s, set clear goals, give feedback, and support career growth.
- Hiring and Team Building: Help hire and onboard new team members as we scale the Operations and Observability areas.
- Operational Excellence: Own the reliability of our production environment on GCP and GKE, including incident response, on-call health, post-mortems, and continuous improvement.
- Observability Strategy: Partner with the Observability Lead to define how we monitor, alert, and trace our systems, so teams can detect and fix issues fast.
- SLOs and Reliability Metrics: Define and track SLOs, SLIs, and error budgets with engineering and product, and use them to drive priorities.
- Cost and Efficiency: Drive cloud cost visibility and optimization across our infrastructure.
- Cross-Functional Collaboration: Work with product engineering, product, and leadership to align operational work with business priorities.
- Experience: 8+ years in SRE, platform, or infrastructure engineering, with at least 3 years managing engineers.
- Technical Depth: Strong hands-on background with GCP, Kubernetes (GKE), Docker, and Terraform, with enough depth to guide technical decisions and review architecture.
- Observability: Solid experience with monitoring, logging, and tracing tools (e.g., Prometheus, Grafana, OpenTelemetry).
- Incident Management: Proven experience leading incident response, on-call rotations, and post-mortems in production environments.
- Leadership: Track record of building, growing, and retaining high-performing technical teams.
- Communication: Ability to explain technical risks and trade-offs clearly to technical and non-technical stakeholders.
- Additional Skills: Experience with Go or Python, FinOps, and fintech or regulated environments is a plus.
- These are the applicable requirements, although equivalent competencies in any of the above will also be considered.
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Unlimited PTO
- Paid parental leave
- Work model: currently fully remote, with a future transition to a hybrid setup
- Health, dental, and vision plans
- Continuous learning opportunities
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Skills Required
- 8+ years of experience in SRE, platform, or infrastructure engineering
- At least 3 years managing engineers
- Strong hands-on experience with GCP
- Strong hands-on experience with Kubernetes and GKE
- Strong hands-on experience with Docker
- Strong hands-on experience with Terraform
- Experience with monitoring, logging, and tracing tools such as Prometheus, Grafana, or OpenTelemetry
- Experience leading incident response, on-call rotations, and production post-mortems
- Track record of building, growing, and retaining high-performing technical teams
- Ability to communicate technical risks and trade-offs to technical and non-technical stakeholders
- Experience with Go or Python
- Experience with FinOps
- Experience in fintech or regulated environments
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
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