Senior Cloud Ops Engineer

Limelight Software is hiring an AWS Cloud Operations & DevOps Engineer to manage the infrastructure and deployment processes behind our SaaS platform. You’ll work hands-on with AWS and Linux production systems, improve CI/CD pipelines, automate operational tasks, and keep customer environments reliable and secure.

We’re looking for someone who can troubleshoot a production issue, improve how software is deployed, and automate recurring work to reduce manual effort and prevent problems.

AWS and production operations

• Manage AWS services including EC2, RDS, S3, Route 53, CloudWatch, IAM, and VPC networking.

• Monitor availability, performance, capacity, and infrastructure costs.

• Troubleshoot Linux, application, database, networking, DNS, and SSL/TLS issues.

• Manage backups and test restoration and disaster-recovery procedures.

• Respond to production incidents, investigate root causes, and implement lasting fixes.

DevOps and automation

• Maintain and improve CI/CD pipelines using Jenkins and related deployment tools.

• Work with development and QA teams to make releases consistent, repeatable, and easier to troubleshoot.

• Manage deployment configurations, environment variables, secrets, and artifact repositories.

• Automate infrastructure provisioning, configuration, monitoring, and routine maintenance using scripts and infrastructure as code.

• Improve deployment validation and rollback procedures.

• Maintain clear operational documentation and runbooks.

Security and access

• Maintain appropriate IAM permissions, MFA, VPN access, security groups, and employee access controls.

• Investigate security alerts and address vulnerabilities using tools such as AWS Inspector, GuardDuty, and CloudTrail.

• Apply patches and maintain security logging and monitoring.

• Support SOC 2 evidence collection, control monitoring, and remediation tracking.

Tickets and reporting

• Own infrastructure, deployment, and security tickets from investigation through resolution.

• Communicate issues, business impact, and progress clearly to technical and nontechnical teams.

• Prepare customer platform usage reports for Customer Success and infrastructure usage and cost reports for internal teams.

• 5+ years of hands-on experience in cloud operations, DevOps, or systems administration, including practical AWS experience.

• Strong Linux administration and production troubleshooting skills.

• Hands-on experience building, maintaining, and troubleshooting CI/CD pipelines, ideally with Jenkins.

• Experience with Git, artifact repositories, deployment automation, and release management.

• Scripting skills using Bash, Python, or similar tools.

• Experience with infrastructure as code, such as Terraform or AWS CloudFormation.

• Practical knowledge of AWS networking, IAM, DNS, firewalls, logging, and monitoring.

• Clear communication skills and the ability to take ownership of issues through resolution.

A degree or diploma in Computer Science, Information Technology, or a related field is preferred; equivalent practical experience is welcome.

Experience with PostgreSQL, SOC 2 or ISO 27001, and AWS certifications is an asset.

Limelight is a modern financial planning and analysis (FP&A) platform that helps finance teams streamline budgeting, forecasting, workforce planning, and reporting. Your work will help us deliver reliable customer environments and smoother software releases.