JOB DESCRIPTION
Cloud NOC Analyst (L1)
Cordance RFP | 18x7 AWS & Azure Managed NOC
ROLE PURPOSE
ENGAGEMENT CONTEXT
Provide first-line 18x7 monitoring, event
triage, incident logging, initial diagnosis and escalation for AWS
and Azure operations.
multi-business-unit cloud
environment with AWS and Azure workloads; 18x7 managed operations; customer
monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
improvement.
· Monitor Datadog, AWS CloudWatch
and Azure Monitor dashboards and alerts.
· Validate, enrich, deduplicate
and prioritize events; create/update ITSM tickets.
· Execute approved L1 runbooks
for availability, utilization, connectivity and service-health events.
· Perform first-level checks
across compute, storage, networking, databases and cloud services.
· Escalate unresolved/high-impact
events to L2 and customer/application teams using the escalation matrix.
· Support major-incident bridges,
shift handovers and daily operational reporting.
· Identify recurring alerts,
noisy monitoring and knowledge gaps for problem management and automation.
· 2–4 years
NOC/cloud/infrastructure operations experience.
· Hands-on AWS and/or Azure
monitoring experience.
· Datadog, AWS CloudWatch and
Azure Monitor or equivalent observability tools.
· Incident/event triage and
severity/priority management.
· ITSM knowledge: Incident,
Service Request, Change and Escalation.
· Basic AWS/Azure compute,
storage, networking and database knowledge.
· Ability to interpret metrics,
logs, dashboards and alerts.
· Strong written/verbal
communication and shift-handover discipline.
· Willingness to work 18x7
rotational shifts including weekends/holidays.
· ITIL Foundation.
· AWS Cloud Practitioner or Azure
Fundamentals.
· Jira Service Management or
ServiceNow.
· Basic PowerShell/Python/shell
scripting.
· Exposure to
automation/auto-remediation and event correlation.
· Experience in customer-facing
or regulated environments.
· Operate within defined
governance, security, access-control, change and escalation
procedures.
· Maintain accurate operational
documentation, handover records and knowledge assets.
Skills Required
- 2-4 years of NOC, cloud, or infrastructure operations experience
- Hands-on AWS and/or Azure monitoring experience
- Experience with Datadog, AWS CloudWatch, Azure Monitor, or equivalent observability tools
- Incident and event triage with severity and priority management
- ITSM knowledge covering incidents, service requests, changes, and escalations
- Basic knowledge of AWS and Azure compute, storage, networking, and databases
- Ability to interpret metrics, logs, dashboards, and alerts
- Strong written and verbal communication skills
- Ability to work 18x7 rotational shifts, including weekends and holidays
- ITIL Foundation certification
- AWS Cloud Practitioner or Azure Fundamentals certification
- Experience with Jira Service Management or ServiceNow
- Basic PowerShell, Python, or shell scripting
- Exposure to automation, auto-remediation, and event correlation
- Experience in customer-facing or regulated environments
What We Do
SRM Technologies is a global IT services company specialising in automotive technologies, digital transformation and product engineering services. We provide technology consulting, platform development, data analytics, artificial intelligence, cloud enablement, digital infrastructure, quality assurance, embedded software and design to manufacturing product solutions to various industries and enterprises across the North America, Japan, Europe and India. At the heart of our organization are passionate employees who embody our core belief - 'ideas@work.' We firmly believe that ideas and innovation truly matter only when they create a meaningful impact on our customers' businesses and the lives of their end customers. Therefore, we prioritize the practical application of these ideas and their transformative impact through our talented and ever-growing workforce. ??? ???? ?? ? ????? ?????? ?? ??? ??? ?????, ? ????????????? ???????????? ???? ? ???? ??????? ???????? ???? ???? ???????. ??? ??? ????? ???????? ?? ??????? ???????, ????????? ?????????, ??????????, ??????????, ??? ?????
