Job Title: Cloud ERP Managed Services PTM
Location: Hyderabad, Mumbai, Bangalore
Qualification: Any Degree
Experience: 9+
- This position is responsible for leading and guiding a team of direct or indirect reports to meet specific individual and team orientated business objectives that contribute to Datavail's ability to provide best in class technical support to its customers across the globe.
- Responsible for the performance of their team and obligated to use empirical data, customer satisfaction surveys, scorecard metrics or other means available to assess and then coach team.
- Expected to locate or personally provide training that will facilitate the team in reaching business objectives and aid individuals in reaching personal goals.
- Proactive in understanding company policy.
- Assess the potential impact of these policies to ensure a smooth implementation for affective compliance.
- Expected to contribute to any project that affects their team's business objectives.
Key Responsibilities:
Provide Team Leadership:
- Define and communicate the team's business objectives.
- Create plans for both the team and individuals that will facilitate achieving business objectives or individual goals.
- Clearly demonstrate and articulate these plans to the team or individual.
- Observe the status quo and its effectiveness and be willing to become a force of change
- as necessary to improve it.
Technical Leadership:
- Provide technical leadership & guidance to direct reports.
- Be Single Point of Contact for escalated issues between internal & external stakeholders.
Process management:
- Improve working policies and procedures to ensure they are successful and ensure that the team
is compliant.
- Identify any process issues, notify the management and recommend a solution.
- Ensure adherence to rules, regulations, security and compliance.
Operational management:
- Take complete ownership of the day-to-day team activities and directly work with the leads to
identify gaps and implement remedies. - Responsible for the team and delegate work to help develop them in their roles and realize their potential.
- Responsible for the SLA and OLA (in terms of MTTA, MTTS and MTTR) and organize necessary
trainings to align the performance with organizational expectations. - Monitor delivery of these targets and take steps to address any inadequacies.
- Develop the team and Identify training needs to help meet current and projected tasks (e.g.,
resources, skills, process). - Motivate and help the team to deliver high quality and high productivity and encourage a culture of
innovation. - Value and recognize ideas and the contribution of all team members and coach them to perform
to the best of their ability. - Consciously review mistakes and successes to improve performance.
- Set up programs for continuous knowledge transfer and learning within the teams.
Proven experience in incident and problem management, root cause analysis, security and
manage internal projects.Capacity planning, Performance management & Recruitment:
- Identify resource requirements and responsible for capacity planning.
- Conduct performance reviews and responsible for the performance of the team.
- Prepare the rosters for the team.
Communicate Company Policy:
- Communicate and periodically reinforce company processes and policies.
Capacity planning, Performance management & Recruitment:
- Identify resource requirements and responsible for capacity planning.
- Conduct performance reviews and responsible for the performance of the team.
- Prepare the rosters for the team.
Communicate Company Policy:
- Communicate and periodically reinforce company processes and policies.
About UsDatavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.
Skills Required
- Any degree
- 9+ years of experience
- Experience in incident and problem management
- Experience performing root cause analysis
- Experience with security and compliance
- Experience managing internal projects
- Experience leading technical support teams
- Experience managing SLA and OLA performance metrics
What We Do
A premiere data services company serving clients in North America, Datavail has 1,000 data professionals, data engineers, developers, project managers, consultants, and business experts, supported by industry-leading automation and intellectual property. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes. At Datavail, we look for more than smarts, experience and proficiency. On top of those requirements, we seek people who mesh with our corporate values. We seek brilliance without bravado and know-how without a know-it-all attitude. We hold low ego in high regard, embrace problem-solving as a passion and welcome every day as a new opportunity to learn. We’re flexible and hard working. We’re committed to our clients and colleagues. We help our people grow so they can help our clients grow. That makes us grow so we can help even more customers leverage organizational data for business value. Our Core Values: 1. We desire to serve. 2. We embody flexibility for availability 3. We exemplify low ego. 4. We work hard. 5. We strive for continuous improvement. 6. We are growth-oriented.
