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The Role
JOB DESCRIPTION:
The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.
Rackspace is hiring Azure Cloud Engineers to deliver Fanatical Support with Microsoft Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native Azure and 3rd party tool-chains and automation oriented agile principles.
Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and tickets.
At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
· Working knowledge of Microsoft Azure Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc
· Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance
· Intermediate understanding of central networking concepts: VLANs, layer 2/3 routing, access lists & load balancing
· Good understanding of design of native Cloud applications, Cloud application design patterns and practices
· Working knowledge of using ARM and/or Terraform
Responsibilities:
- Work with a talented and highly engaged team of Architects, Engineers, Relationship Managers and Product Teams
- Automate PAAS and IAAS deployments for customer environments on Microsoft Azure platform
- Architect Azure environment best practices and deployment methodologies
- Create automation tools and processes to improve Team and Racker day to day functions
- Educate customers on Azure and Rackspace best practices and architecture
- Assist in educational briefings for teammates to advance in technical trainings for continued growth
- Act as an escalation point for our Support Engineers when required
- Provide a continuous Fanatical Support experience for our customers
Qualifications:
- 5+ years experience working with Azure and executing cloud deployments
- Working knowledge of Azure Resources and Services, Scaling, Load Balancing, CDNs, Networking etc.
- Experience automating and orchestrating workloads on Azure
- Experience creating Terraform and/or ARM templates
- Experience in scripting specifically PowerShell and Bash.
- Experience with Microsoft Active Directory.
- Experience working with at least one of the following languages: C#, Json, Python
- Experience with GIT, VSTS and Terraform
- Experience on KQL for Alert Creation and modifications
- Proficient leveraging CI/CD tools to automate testing and deployment
- Experience in the Azure services & APIs.
- Strong Windows skills
- Knowledge of databases (SQL Server and MySQL)
- Working knowledge of Backup and Recovery methodology and implementations
- Knowledge of supported network appliances and related solutions in Azure is preferred. F5, Cisco, Palo Alto etc.
- Knowledge of Azure federation services is preferred.
- Good knowledge of application development using Agile, and DevOps best practices
- Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences
- Effective with time management and expected deliverables
- An ability to multi-task and work on multiple concurrent projects
- Must have Azure 900 & 104 Certifications
- Should be ready work in 24x7 environment, in all available shifts
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
