Clinical Technology Education Specialist

Job Summary:

As a Clinical Technology Education Specialist, you will play a critical role in driving adoption, engagement, and effective use of our proprietary technology, Q-Apps.  We are looking for someone who enjoys collaborating with others to take ideas and vision through execution, thrives in ambiguity, and prefers shaping new approaches and processes over working within clearly defined direction and established protocols.  In this role, you will design, deliver, and scale impactful education programs that empower internal and external users to confidently use our Q-Apps technology to curate clinical data and use the insights from that data to improve hospital operations and patient outcomes. This role blends product expertise, instructional design, and stakeholder engagement to ensure our customers gain maximum value from our technology. 

Essential Functions:

• Design, develop, and deliver product education programs to drive adoption and proficiency in our clinical data curation technology solutions.
• Create role-based learning paths tailored to various internal and external user profiles.
• Partner with Product, Clinical Services, Partner Success, and Implementation teams to ensure education is aligned with product updates, best practices, and customer needs.
• Develop engaging training content to ensure internal and external users effectively understand and adopt the product, including eLearning modules, videos, job aids, quick reference guides, and knowledge base articles.
• Occasionally facilitate live or virtual learning experiences, such as webinars or technology training sessions, to support user adoption and engagement.
• Maintain and update learning materials in line with new product releases and regulatory requirements.
• Leverage modern instructional design methodologies and adult learning principles.
• Maintain an expert-level understanding of the product, its features, and applications, and act as a go-to resource for customers and internal teams.
• Measure program effectiveness through learner analytics, adoption metrics, and customer feedback, and continuously refine approaches.
• Develop and implement best practices and efficient processes for delivering product education and support to enhance quality and consistency.
• As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!  

Required Abilities, Education, and Skills:

• Bachelor’s degree in Education, Instructional Design, or related field.
• 2-5 years of experience in product education, training, or instructional design, ideally within healthcare technology, SaaS, or clinical systems.
• Strong knowledge of adult learning principles, instructional design methodologies, and digital learning tools, including AI‑enabled learning technologies (e.g., Articulate, Captivate, Camtasia, Synthesia, WellSaid Labs).
• Exceptional communication, presentation, and facilitation skills for diverse audiences (clinicians, administrators, executives).
• Comfortable working in an AI‑enabled, evolving environment and adapting as tools and capabilities mature
• Ability to translate technical information into simple, effective, user-friendly training.
• Proven ability to manage multiple projects and deliver high-quality content under tight timelines. 

Preferred Abilities, Education and Skills:

• Familiarity with healthcare workflows, compliance standards (HIPAA, FDA, etc.), and clinical terminology.

Supervisory Responsibilities: None

Work environment/Physical Demands: Continuous sitting and fine manipulation. 

Travel Requirements: 5%

Work Authorization: Legally able to work in the United States without sponsorship 

Total Rewards:

At Q-Centrix (An MRO Company), our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we aim to attract, engage, and retain a talented team by offering a compelling, equitable rewards package. This includes an inclusive culture, a flexible work environment, learning and development opportunities, and robust benefits that support both health and financial wellness. In addition, our supportive community fosters collaboration, learning, growth, and enjoyment, making MRO a place where meaningful work and a positive work experience go hand in hand. The target salary range for this role is $80,000.00 - $90,000.00 per year. An individual’s salary within this range is based on multiple factors, including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition to our inclusive and innovative working environment and comprehensive compensation package, team members enjoy:

• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Opportunities for professional development.