Clinical Systems Engineer

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

IT Business & Ancillary Services

Overview of Position:

Under general supervision, the Clinical Systems Engineer manages the implementation, configuration, documentation, and initial testing of networked medical devices integrated with the Electronic Medical Record system. This role serves as the technical liaison between IT and Biomed, supporting medical device integration projects involving operating systems, system administration, interfaces, software applications, and network security. The position provides technical analysis and troubleshooting support for medical equipment connectivity issues while ensuring appropriate coordination, documentation, and collaboration across internal teams and external vendors.

ESSENTIAL DUTIES
1.    Manage networked medical device integration projects, including new installations, upgrades, updates, replacements, and related project documentation.
2.    Define project scope, resource needs, timelines, technical specifications, and cost estimates in coordination with IT, Biomed, vendors, and organizational stakeholders.
3.    Coordinate project meetings, vendor activities, milestones, and deliverables to ensure timely completion from initiation through implementation.
4.    Serve as the primary liaison between IT and Biomed, supporting workflows in ServiceNow and Biomed CMMS to ensure accurate technical documentation and ongoing support.
5.    Coordinate and support clinical medical device infrastructure, including segmented clinical networks, interfaces, servers, and related systems.
6.    Provide initial IT technical review and troubleshooting support for networked medical equipment connectivity, integration, and operational issues.
7.    Oversee vendor work on medical device servers and ensure activities align with IT, Biomed, cybersecurity, and compliance requirements.
8.    Support cybersecurity, compliance, and operational readiness activities for medical device servers and related infrastructure.
9.    Partner with management and end users to define maintenance approaches, service requirements, and support standards for assigned technologies.
10.    Analyze assigned systems and processes to identify improvement opportunities, recommend best practices, and implement leadership-approved changes.

QUALIFICATIONS
1.    Bachelor’s degree in biomedical engineering, information technology, a related technical field, or an equivalent combination of education and experience is required.
2.    Three to five years of clinical engineering and/or information technology support experience is required, including at least three years of technology support experience in health care.
3.    Ability to troubleshoot system integration technologies, including networking, HL7, FHIR, and APIs.
4.    Excellent analytical, problem-solving, decision-making, and project management skills.
5.    Ability to work independently and under pressure in a complex and changing environment.
6.    Working knowledge of clinical equipment regulatory standards, hospital design, and applicable building codes and regulations.
7.    Working knowledge of information technology for clinical applications, including data storage, redundancy, backups, and recovery.
8.    Ability to supervise vendor implementations.
9.    Highly effective written and verbal communication and leadership skills.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Input and review data through a personal computer (PC)
2.    Read, write and utilize manual and computerized systems and documentation
3.    Collect data, interpret findings, set priorities and carry out established plans.
4.    Regularly lift and/or move 25 lbs.
5.    Occasionally climb, balance, stoop, kneel, crouch or crawl.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.