Clinical Support Staff I - Front Office

Shift: Days

Job Type: Full Time

Reporting to Director Patient Access/Clinic Director, the Clinical Support I Representative must be able to work independently as well as with resources of supervision and management. This position is responsible for the pre-registration of patients into the facility, including but not limited to the Clinic.  The position is responsible for answering and distributing calls/messages, scheduling patients and verifying current patient demographics.  The position has the responsibility to provide excellent service to patients, their families, physician office staff, hospital personnel and related outside agencies.

Minimum Education:

• High School diploma preferred.

Minimum Experience/Skills:

• 1 year in an acute care admitting/front office environment, urgent care, clinic, medical group, or physician’s office, medical terminology, excellent communication and organizational skills
• 10-key, Keyboard/Typing – 35wpm
• bilingual Preferred.
• Office experience required. 

Physical Demands:

• Prolonged, extensive or considerable sitting
• Lift/position up to 25 lbs. Push/pull up to 25 lbs of force.
• Reaching, stooping, bending, kneeling, crouching
• Manual dexterity and mobility
• Touch, auditory and visual perception and acuity
• Adequate vocal pitch and volume

Vision Requirements: 

• Sufficient perceptive acuity (vision and hearing) to perform all the related duties of the position

Working Conditions:

• Subject to varying and unpredictable situations
• Exposure to unpleasant elements (accidents, injuries, illness)
• Emergency and crisis situations
• Occasional pressure due to multiple calls and inquiries

#LI-ML2

Doctors Medical Center of Modesto Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Doctors Medical Center of Modesto, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Doctors Medical Center (DMC), part of the Central Valley Doctors Health System, is the largest full-care hospital between Stockton and Fresno, and from the Sierras to the San Francisco Bay Area, with a 394-bed general acute care and a 67-bed inpatient psychiatric capacity. DMC is known for providing comprehensive inpatient, outpatient and emergency care. Doctors Medical Center offers a wide range of services including cardiology, neurosurgery, orthopedics, emergency and trauma services, minimally-invasive and robotic surgery, women and childrens services, medical/surgical, behavioral health, oncology and critical/intensive care. Join our team!