Clinical Supervisor (73965)

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.

With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.

When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives.

Job Summary:

Orthopedic Associates of Lancaster (OAL) is looking for an energetic Clinical Supervisor to join our clinical team. This position includes intermittent on-floor assignments along with administrative leadership assignments. If you are an LPN/CMA/ATC/RTR/MRI that is looking to grow into supervisory role, this opportunity is perfect for you.

Schedule/Work Environment:

• Full Time
• Dayshift with occasional second shift or weekend coverage
• Salary non-exempt

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide direct patient care as needed.
• Participate in the interview process and selection of team members.
• Complete orientation, education, and training for new employees.
• Ensures timely and accurate approval of all clinical staff timecards as assigned.
• Construct and manage Clinical Assistants’ schedules.
• Cultivate a positive, team centric work environment.
• Perform supervisory visits on site to assess staff performance and complete follow-up documentation.
• Develop and maintain department policies and procedures.
• Provides and implements on-going clinical education and professional development of staff, students, and colleagues.
• Foster team communication by hosting weekly huddles and monthly department meetings.
• Promote and manage expectations and satisfaction with internal and external customers.
• Consults with clinical and administrative supervisors on a regular basis to coordinate comprehensive and efficient care.
• Effectively manages patient feedback. 
• Establishes service recovery protocols; trains and empowers staff to address patient concerns; ensures all patient issues are appropriately addressed in collaboration with the Clinical Manager.
• Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
• Observe and develop performance feedback reviews for clinical staff.
• Deliver performance reviews and construct coaching plans to improve performance issues.

Other Responsibilities:

• Demonstrates a strong commitment to the mission and values of the organization.
• Adheres to company policies and procedures.
• Maintains patient records and protects patient confidentiality.
• Adheres to company attendance standards.
• Performs other duties as assigned.

Required Education & Qualifications:

• High School Diploma or equivalent is required.

• Current/Active Pennsylvania State Certificate and/or Licensure as a Licensed Practical Nurse, Certified Medical Assistant, Radiologic Tech, MRI Tech, Ortho Tech, or Certified Athletic Trainer is required.

• Valid CPR certification is required.

Preferred Education & Qualifications:

• Previous experience in a lead or supervisory role is preferred.

• Associate's or Bachelor's degree is preferred.

• Previous EPIC experience is preferred.

• Strong organization skills.

• Superior Customer Service Skills.

• Demonstrates strong verbal and written communication

Our Commitment to Inclusivity:

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

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