Department: Front Office
Organization: Reports to Site Manager
Responsibilities
This position is essential to the smooth flow of patients through the clinic. The position includes handling telephones, greeting patients, and assisting in collection of payments for services, general office work. This person should be a flexible, cooperative and versatile member of the staff and a pleasant part of the entire patient experience at PCLI.
Job Duties
- Answer incoming phone calls.
- Greet patients and assist with completion of patient paperwork as necessary.
- Receive payments and answer billing questions, working with cash payment agreements.
- Edit patient information in practice management system as necessary.
- Faxing, copying and scanning paperwork.
- Maintain and reconcile petty cash fund.
- Keep office area clean and tidy.
- Miscellaneous duties make coffee, fill snacks, straighten waiting room.
Status
Part Time (up to 23 hours per week)
Office Hours
Monday - Thursday 7:30 a.m. - 5:00 p.m.
Friday 7:30 a.m. - 1:00 p.m.
*Schedule may vary according to patient schedule and clinic needs
Skills Required:
- General office skills: telephone, filing, 10-key, good keyboarding, comfortable with Microsoft Office programs
- Good communication skills - written and spoken.
- Good organizational skills, detail oriented
- Multi-tasking ability
- Pleasant, cooperative disposition
- Good driving record with driving record check upon job offer
Physical Abilities:
- Acute hearing for telephones
- Good visual acuity for computer work
- Good mobility
- Able to lift 50 pounds
Benefits
- Profit Sharing
- 401(k) Plan with generous 50% company match
- Differential Pay of 20% (included in listed rate)
- Sick Leave
- LifeBalance Employee Assistance Program
- Eligible for free refractive surgery
Skills Required
- Telephone and general office skills (filing, faxing, copying, scanning)
- 10-key proficiency and good keyboarding skills
- Comfortable using Microsoft Office programs
- Ability to edit patient information in practice management system
- Good written and spoken communication skills
- Good organizational skills and attention to detail
- Ability to multi-task and maintain a pleasant, cooperative disposition
- Good driving record (driving record check upon job offer)
- Acute hearing for telephone work
- Good visual acuity for computer work
- Good mobility
- Able to lift 50 pounds
What We Do
Pacific Cataract and Laser Institute specializes in cataract surgery and LASIK laser vision correction. With 18 locations across six states, the organization is regarded as one of North America’s most experienced eyecare facilities. Founded in 1985, PCLI's team of experts has performed over 900,000 microsurgeries, focusing on providing world-class care and the best possible outcomes for patients who entrust them with the care of their vision.
