Purpose & Scope:
The Clinical Operations Specialist I provides comprehensive administrative support within a centralized Clinical Operations Pool, partnering closely with providers and interdisciplinary care teams to deliver efficient, high-quality, patient-centered care. This role serves as a key liaison between patients and clinical staff, ensuring clear, professional communication while supporting seamless coordination of care.
Responsibilities include managing patient interactions through phone, secure messaging, and electronic health record (EHR) systems; facilitating appointment scheduling; and supporting core workflows through accurate documentation and message management. The Clinical Operations Specialist I contributes to operational efficiency by coordinating essential processes such as insurance verification, effective hand-off for medication refill requests, prior authorizations, and durable medical equipment (DME) orders.
Additionally, the role supports the integrity and flow of medical information by maintaining organized patient records and ensuring timely routing of messages and requests to appropriate providers and team members.
Working collaboratively with Practice Managers, Clinical Coordinators, and clinical staff, the Clinical Operations Specialist I delivers flexible support across care settings to promote continuity, access, and an exceptional patient experience.
Education:
High school diploma or equivalent required.
Experience:
Two years of hospital or medical clinic experience with exposure to medical terminology, customer service and proficiency in EHR platforms is required.
Certification/Licensure:
None required.
Additional Job DescriptionAt VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities. In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families. VHC Health is committed to wage transparency and equitable pay practices. The compensation offered for this position—whether expressed as an annual salary or hourly rate—is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes. No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans. The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law. VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.
Skills Required
- High school diploma or equivalent
- Two years of hospital or medical clinic experience
- Exposure to medical terminology
- Customer service experience
- Proficiency in electronic health record platforms
VHC Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VHC Health and has not been reviewed or approved by VHC Health.
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Healthcare Strength — Medical plan options span a PPO, a High Deductible plan, and a Kaiser HMO with early eligibility, complemented by EAP, wellness programs, and in‑system discounts. Feedback suggests these choices deliver solid coverage value when used with in‑network care.
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Leave & Time Off Breadth — PTO and paid holidays are positioned as generous, with structures that include combined PTO and in some cases a separate sick bank. Feedback suggests time‑off policies meaningfully bolster total compensation.
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Retirement Support — A 401(k) with employer match and other financial benefits (HSA/FSA, commuter benefits) are emphasized as part of the package. Feedback suggests the match contributes notably to perceived total rewards.
VHC Health Insights
What We Do
VHC Health provides exceptional medical services as the region’s community health system. Virginia Hospital Center was recently designated a 2021 Top Teaching Hospital by The Leapfrog Group, selected for the Healthgrades 2021 Outstanding Patient Experience Award™ and has received 19 consecutive ‘A’ grades from The Leapfrog Group. Virginia Hospital Center is a 453-bed not-for-profit teaching facility and designated as a Magnet® hospital by the American Nurses Credentialing Center. Join the VHC Health team: https://www.vhchealth.org/careers/ If you have questions, please contact our recruitment team at: 703.558.8109 or [email protected]. Get a behind-the-scenes look at Life At VHC Health: - https://www.facebook.com/LifeatVHCHealth - https://twitter.com/LifeatVHCHealth - https://www.instagram.com/lifeatvhchealth
