Clinical Account Manager

Synagen builds specialized AI agents for healthcare and oncology, designed to support complex clinical decisions and workflows with actionable, high-precision outputs. We combine modern AI with clinical expertise to create software that integrates into real provider environments and delivers value in practice.
Aufgaben
As our Clinical Account Manager, you will own our clinical customer relationships end-to-end: from onboarding and adoption to long-term partnership and growth. You will deeply understand clinical users and ensure our solutions are delivered, adopted, and used in day-to-day practice across hospitals and clinical practices.
This role combines three closely linked responsibilities:
* Customer Success: build and run repeatable onboarding, training, and support processes that lead to real usage and long-term adoption in clinical workflows as the core of the role
* Insights & Project Management: own and drive the delivery of clinical customer projects, ensure internal execution against external commitments, and translate clinical feedback into actionable insights for product and operations
* Strategic Growth: develop existing accounts into long-term partnerships and identify opportunities to expand our footprint within and beyond current deployments
What you will do
Customer Success
* Own end-to-end onboarding and delivery for hospitals and clinical practices
* Lead go-live, training, and rollout in real clinical environments
* Serve as the primary operational contact for clinical customers
* Ensure activation, engagement, and continued usage in day-to-day clinical workflows (e.g. tumor boards)
* Identify adoption blockers and drive their resolution with internal teams
Insights & Project Management
* Act as the internal driver of clinical projects by pushing priorities, timelines, and decisions across product, data, and medical teams
* Manage project timelines, milestones, risks, and dependencies and escalate early when delivery is at risk
* Take ownership when projects stall and ensure execution despite competing internal priorities
* Collect structured feedback from clinicians and translate it into actionable input for product and operations
* Track and report key customer success metrics such as activation, usage, and retention
Strategic Growth
* Build trusted, long-term relationships with clinical partners and key stakeholders
* Identify expansion opportunities within existing accounts (additional departments, sites, or use cases) and drive them together with the leadership team
* Turn successful rollouts into references, case studies, and advocacy that support new partnerships
Regular on-site visits to partner hospitals/practices (Germany/occasionally EU); travel could be a significant part of your work time, depending on rollout phase.
Qualifikation
* Strong ownership mindset with the ability to push execution internally
* High empathy for clinical users and understanding of hospital and practice realities
* Structured, reliable, and hands-on working style
* Confident communicator who can align technical and non-technical stakeholders
* Commercial instinct for recognizing and developing growth opportunities within accounts
* Comfortable operating in a fast-moving startup environment
Required experience
* 3+ years experience in clinical operations, healthcare project management, customer success, account management, or similar roles
* Hands-on experience working with hospitals or clinical practices
* Proven ability to drive cross-functional execution and deliver against deadlines
* Experience managing multiple stakeholders and parallel projects
* Fluency in German and English
Good to have
* Experience in digital health or clinical software
* Exposure to oncology workflows or tumor boards
* Experience in account development or expansion in a B2B healthcare context
* Experience working in early-stage startups or scale-ups
Why us?
* Real-world impact in oncology: You help bring AI into everyday clinical practice by enabling successful rollouts, training, and sustained adoption where accuracy and trust matter
* High ownership across the full customer lifecycle: You shape how we onboard, support, grow, and scale clinical customers end-to-end — from first kickoff to long-term usage in tumor boards and daily routines
* Cross-functional influence: You work at the center of product, data, medical, and customer teams and translate clinical realities into execution, product improvements, and growth
* Fast learning curve in a small, highly technical team: Direct access to decision-makers, fast iteration, and measurable outcomes in real hospitals and practices
* Berlin office with hybrid flexibility (up to 3 days/week remote)