Clinical Operations Manager, Ophthalmology

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

This manager will have operations responsibility M-F at the main hospital and Clark and Deming locations, and will have approximately 19 direct reports. Ophthalmology and or/other healthcare related experience is highly preferred. Prior leadership and customer service experience is also desired. The selected candidate must have BLS certification from the American Heart Association prior to starting in the role.

General Summary:

Collaborates with Director of Ambulatory Services within designated area of responsibility to manage patient care operations and ensure the delivery of excellent patient care.  Works with leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision.  Understands and integrates into the delivery of patient care the needs of the neonatal, pediatric, adolescent, and adult patient regarding their growth and development process.  Actively supports continuous improvement in safety, quality, and customer service, through behavior modeling and by provision of work environment conducive to attaining these goals.

Essential Job Functions:

• Works with the department leadership team, manages daily operations to ensure the highest quality care, patient satisfaction, regulatory compliance, and patient safety.

• Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery.

• Develops, implements, and monitors the effectiveness of operational processes and procedures.

• Leads process improvement initiatives to ensure high quality outcomes.

• Ensures effective scheduling and staffing of staff.

• Oversees payroll/time reporting process ensuring proper pay for staff, compliance with policies, and approval of overtime and incentive programs.

• Serves as a clinical and operational resource and role model to staff.

• Creates a work environment that attracts, retains, and engages the highest quality staff. Addresses proactively, the issues affecting work environment. 

• Assists in the recruitment and selection of high-quality staff.

• Develops staff through coaching and mentoring.  Collaborates with staff development specialist and/or Clinical Educator to coordinate facilitate in-services, conferences, and other professional development opportunities for staff and ensure orientation of new staff.

• Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process.

• Assist director in monitoring productivity, budgeting, patient charges and variance reporting. 

• Collaborates with Director to prepare budget, monitor monthly variances, and acts to correct and/or make recommendations for budget adjustments based on analyzed data and change in practice or trends.

• Serves as leader and guide to manage complex projects within department and organization.

• Facilitates timely communication within department, between departments, and up/down the Lurie Children’s leadership structure and with staff.  Remains aware of changes occurring within the organization and acts as a communication link between staff and Lurie Children’s Senior Leadership.

• Pursues professional development opportunities and networks to enhance own professional knowledge and development.

• Demonstrates knowledge of pertinent aspects and competency with protocols related to the use of chemical disinfection, high level disinfection, and sterilization if required as part of the responsibilities of the role.

Education and Experience:

• Bachelor’s degree in a related field. Master’s degree preferred.

• Preferred Certification by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) as an ophthalmic assistant (COA) and/or ophthalmic technician (COT)

• Possesses a broad knowledge of issues, trends, practices, and systems related to pediatric health care delivery acquired through a minimum of 3-5 years of experience in a healthcare environment.  Experience working in partnership with health care professionals in leadership roles.

• Demonstrates excellent leadership skills, ability to work with a team; excellent written and verbal communication skills; excellent organizational skills; entry level understanding of budgeting and monitoring/analyzing variance from budget; and hospital information systems.

• Demonstrated ability to provide leadership in a collaborative and facilitative style.

• Basic Life Support Certification required from the American Heart Association.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]