Clinical Office Manager

Scope of Work: The Clinic Office Manager is an on-site position, responsible for overseeing the daily administrative and operational functions of SAAF Health Clinic reporting to the Associate Director of Clinical Services. This is full-time, forty (40) hours per week Monday - Friday 8:00 am - 5:00 pm in the office, non-exempt position. Job Duties include but are not limited to:

Functional Responsibilities:

• Overseeing day-to-day operations of clinic.

• Evaluating staff performance.

• Performing bi-weekly one-on-one meetings with staff.

• Enforcing office policies and procedures.

• Maintaining and ordering clinic supply inventory.

• Managing staff and clinic schedules.

• Monitoring clinic documentation, clinic workflow, HIPAA, OSHA, CLIA compliance, and infection control protocols.

• Ensuring clinic is following state regulations.

• Tracking and following up on referrals.

• Coverage of clinic front desk when needed.  This will include professionally answering the clinic phone, opening the door and greeting patients, checking patients in and out, scheduling patients, handling paperwork, and otherwise ensuring the timely and accurate processing of patients through their appointments.

• Additional duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.

• 2+ years of experience working in a clinic setting. 

• At least 1 year of experience in managing people.

• Strong leadership, problem-solving, organizational skills.

• Knowledge and experience with electronic health records.

• Knowledge of population management, patient re-engagement and accurate record keeping

• Understanding electronic health records, clinical documentation, and clinic workflow. 

• Excellent verbal and written communication skills.

• Basic knowledge of Microsoft suite.

• Correct grammar, spelling skills, and legible writing.

• CPR/BLS certification required; TB test and proof of vaccination required

• Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF if not current).

• Must have access to reliable transportation, a valid Arizona driver’s license, insurance and a driving record that will be supported by SAAF’s liability insurance provider.

Preferred Qualifications:

• Experience working in primary care settings.
• 3+ years of leadership in a healthcare setting.
• Bilingual 
• Knowledge of medical billing, ICD-10 coding, and revenue cycle. 

Working Conditions/Physical Demands:  
Operate in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing.  Requires the ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires travelling on occasion as needed between SAAF campuses and other locations.

Physical Requirements: 

This job is a sedentary job, as defined by the Social Security Administration, CFR.
CFR 404.1567 Physical exertion requirements:

(a) Sedentary work: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally. 

Affirmative Action:  The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  Management reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.  Management reserves the right to change job descriptions, job duties, functions, and requirements.