Clinical Liaison

Description

Position Summary: The Clinical Liaison is responsible for creating outreach to the local community to increase and maintain occupation levels. The purpose of the Clinical Liaison position is to focus on business development, relationship building, and networking for the implementation and promotion of a referral program.

Essential Functions

• Promotes the facility within the local community and to potential referral sources. 
• Conducts assessments to identify residents for potential admission.
• Educates families through literature and coordinated department head consultation to answer questions and concerns.
• Completes cost/benefit analysis of treatment plans working with hospital case managers to safely discharge patients to facility.
• Assists new residents with orientation and transition to the community.
• Develop and maintain relationships with hospital staff, case management teams, medical directors, and nursing staff within hospital and skilled nursing facilities.
• Maintains up-to-date information on overall trends, referral and admissions/denial data and competitor data including pricing, services offered, bed availability and market strategy.

Other Functions

• Possess the ability to make independent decisions when circumstances warrant such action.
• Well groomed, professional and possess ability to work harmoniously with other personnel.
• Ability to effectively develop the promotion and selling skills of other individuals who do not directly report to the position.
• Knowledgeable of administrative practices and procedures related to admissions.
• Maintain patience, tact, cheerful disposition, and enthusiasm, as well as ability to handle residents, staff, and visitors, based on whatever maturity level they are currently functioning.

Knowledge/Skills/Abilities 

• Knowledge of financial aspects, including but not limited to, Medicare, Medicaid, insurances, and Medicare advantage plans. 
• Expert ability to make sales calls and develop business relationships with referral sources.
• Expert ability at making effective (persuasive) presentations and public speaking. Demonstrated self-confidence.
• Expert ability to use the telephone as a sales tool, with an aptitude for translating phone contacts into service provider-customer business relationships.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn to specialized computer applications that are specific to handling job requirements.
• Ability to develop professional working relationships and communicate effectively with multiple constituencies – residents, family members, medical community professionals, community opinion leaders, coworkers
• Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation.
• Ability to maintain confidentiality.
• Ability to work independently. Must be self-motivated and goal-oriented.
• Ability to communicate effectively, both orally and in writing.
• Ability to work flexible hours, as admission responsibilities may dictate.
• Ability to maintain regular attendance.
• Ability to perform the essential job functions of this job, with or without reasonable accommodations.

Requirements

Qualifications

Education:  

• Associate Degree in Marketing, Business or Healthcare Management preferred.

Licenses/Certification:  

• None

Experience: 

• Experience in sales/marketing function required.
• Experience in a healthcare related field preferred.