Clinical Case Manager (7907)

Terros Health is pleased to share an exciting and rewarding opportunity for a Clinical Case Manager working at our McDowell Health Center location. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Terros Health is now hiring for a Full-Time Clinical Case Manager at the McDowell Health Center in Phoenix, AZ

Location: 4909 E McDowell Rd, Phoenix, AZ 85008

Schedule: Full-time

Mon - Fri

8:30am - 5:30pm, with a 1 hour lunch.

Position Summary: Under the Agency’s policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health diagnoses. Manages those identified clients who receive medication only. Completes assessments, crisis plans, and individualized service plans. Communicates and documents client progress toward their recovery. Embraces the recovery philosophy and promotes a safe recovery environment for clients. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services. Works under the direct supervision of the Regional Administrator or Clinical Manager.

Essential Duties:

• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving medication services only.
• Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
• Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.
• Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
• Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
• Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty services.
• Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client, input from the person and relevant others, and consultation with the clinical team, resulting in modification to the service plan as necessary.
• Ensures documentation in the Electronic Health Record is completed the same day Service Delivery is provided.
• Consistently meets Service Delivery expectations, which are no less than 62.5% of paid time.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Bilingual pay differential

• Minimum of a GED or High School Diploma is required.
• A bachelor’s degree in the field of behavioral health and any behavioral health experience, or
• A master’s degree or higher in the field of behavioral health.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Excellent oral and written communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
• Basic understanding of the DSM-V preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook. Experience in electronic medical record, NextGen preferred.
• Ability to work independently, highly organized, and capable of managing multiple ongoing projects. 
• Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.