The Role
Provide application support, implementation, optimization, training, and maintenance for clinical systems (eClinicalWorks, ProVation, NovoPath). Lead workstreams for integrations, upgrades, and go-lives, perform workflow assessments, manage support requests, develop training and documentation, ensure compliance with HIPAA, and meet service and quality standards while collaborating with clinical and operational teams.
Summary Generated by Built In
GENERAL SUMMARY OF DUTIES: The Clinical Application Specialist is a member of United Digestive’s Operations Administration Team, responsible for providing high-level application support and service to providers and clinical staff members. This role focuses on the implementation, training, optimization, and maintenance of clinical software systems, including eClinicalWorks, ProVation, and NovoPath, to support efficient clinical and operational workflows.
RESPONSIBILITIES:
Duties include but are not limited to:
Duties include but are not limited to:
- Maintains a comprehensive working knowledge of United Digestive's clinical applications, including EHR, Practice Management, Pathology, Endoscopy, and ancillary systems.
- Provides primary support, troubleshooting, maintenance, and front-end configuration for assigned clinical applications, ensuring optimal system performance and user satisfaction.
- Supports application implementations, upgrades, enhancements, testing, validation, and go-live activities to ensure successful deployment and adoption.
- Serves as lead for assigned workstreams, including new practice integrations, module deployments, system enhancements, and other clinical technology initiatives.
- Facilitates onsite workflow assessments and collaborates with operational and clinical teams to identify opportunities for process improvement, workflow optimization, and increased application utilization.
- Maintains and prioritizes application support requests, issues, and enhancement worklists; provides timely communication, follow-up, and resolution while serving as an escalation point for complex support issues.
- Develops and delivers training content, educational materials, and documentation to support end-user adoption, system consistency, and ongoing competency development.
- Provides responsive and professional customer support for clinical staff by addressing emails, voicemails, phone calls, and support requests in alignment with departmental service level agreements.
- Ensures compliance with organizational policies, HIPAA regulations, and applicable healthcare industry standards.
- Meets established quality, productivity, and service standards while performing additional duties and special projects as assigned.
EDUCATION, SKILLS, & EXPERIENCE:
- High school diploma or GED required; associate's or bachelor's degree in Healthcare Administration, Information Technology, Business, or a related field preferred.
- A minimum of two (2) years of healthcare experience is preferred, including implementation, support, and optimization of eClinicalWorks (eCW) and the use of eCW reporting and analytics tools.
- Experience developing and delivering end-user training programs and supporting software adoption initiatives is preferred.
- Working knowledge of healthcare regulations and compliance requirements, including HIPAA, Meaningful Use, and quality reporting programs, is preferred.
- Proficiency in Microsoft Office applications is required, with advanced Excel skills, including data analysis, reporting, pivot tables, and data validation.
- Additional Skills & abilities
- Professional presence with the ability to confidently deliver training, education, and support to clinicians, providers, and operational leaders.
- Excellent verbal and written communication, organizational, and time management skills.
- Strong interpersonal skills with the ability to build positive working relationships and collaborate effectively across departments and organizational levels.
- Strong problem-solving and critical-thinking skills, with the ability to identify issues, recommend solutions, and drive resolution.
TRAVEL REQUIREMENTS:
This role involves moderate onsite travel to practice locations and ambulatory surgery centers to support application implementation activities, workflow assessments, end-user training, go-live support, and related operational initiatives. Travel frequency is dependent on business requirements and may fluctuate. Overnight travel may be required on an as-needed basis.
This role involves moderate onsite travel to practice locations and ambulatory surgery centers to support application implementation activities, workflow assessments, end-user training, go-live support, and related operational initiatives. Travel frequency is dependent on business requirements and may fluctuate. Overnight travel may be required on an as-needed basis.
WORK ENVIRONMENT:
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.
DRUG FREE WORKPLACE:
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER:
United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
Skills Required
- High school diploma or GED
- Proficiency in Microsoft Office with advanced Excel skills (data analysis, pivot tables, data validation)
- Professional presence and ability to deliver training and support to clinicians and leaders
- Excellent verbal and written communication, organizational, time management, interpersonal, problem-solving skills
- Experience with eClinicalWorks (eCW) and eCW reporting/analytics tools
- Minimum of two years of healthcare experience, including implementation/support/optimization of clinical systems
- Experience developing and delivering end-user training programs and supporting software adoption
- Working knowledge of HIPAA, Meaningful Use, and quality reporting programs
- Ability to travel to practice locations and ambulatory surgery centers; overnight travel as needed
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The Company
What We Do
United Digestive is an Atlanta-based physician practice management company focused on delivering value for GI physicians and gastroenterology practices nationwide. The company serves independent practices by leveraging advanced operational infrastructure and insights to reduce administrative burden, while supporting clinicians' objective to provide the highest-quality patient care.
