We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics etc.) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead.
This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!
What you’ll be doing
Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss, hair loss, and erectile dysfunction treatments
Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations
Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets
Balance efficiency with quality care across multiple patient interactions without compromising clinical standards
Communicate with empathy to support patients through challenging treatment experiences
Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment
Able to work independently with strong self-management, prioritisation, and resilience in a demanding role
What we need from you
Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field)
Minimum 2 years of patient-facing healthcare experience.
Experience in telemedicine, digital healthcare, or remote patient consultations.
Experience performing patient assessments or triage
Strong digital literacy and comfort with healthcare technology platforms
Proven ability to manage high volumes of patient interactions whilst maintaining quality care
Knowledge of weight management and/or men's health conditions
Experience with patient prioritisation and efficient workflow management
Availability & Shift Requirements:
Hours: Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours / full time), on a permanent basis.
Days: Must be available to work every Saturday, alongside other weekdays specified in your chosen pattern (excluding Thursdays).
Flexibility: Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on any/all of your scheduled working days.
What we offer
Private medical insurance
Gym & wellness benefit with Wellhub
Hybrid role based in London Bridge 2 or 3 days a week
Lunch once a week
Cycle to work scheme
Electric car scheme
25 days holidays and generous parental leave & flexible working policies
Our interview process
Initial screening call with our Clinical Recruiter
First interview with Clinical Team Lead
Case Study
Final stage with Head of Clinical Services
Skills Required
- Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related)
- Minimum 2 years of patient-facing healthcare experience
- Experience in telemedicine, digital healthcare, or remote patient consultations
- Experience performing patient assessments or triage
- Strong digital literacy and comfort with healthcare technology platforms
- Proven ability to manage high volumes of patient interactions whilst maintaining quality care
- Knowledge of weight management and/or men's health conditions
- Experience with patient prioritisation and efficient workflow management
- Ability to work independently with strong self-management, prioritisation, and resilience
- Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours) on a permanent basis
- Must be available to work every Saturday
- Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on scheduled days
What We Do
Voy is a digital healthcare and telehealth company providing personalised, science-backed care through online clinical services, treatments, diagnostics, clinician support, and a companion app. Its offerings cover weight loss, menopause, hair loss, and testosterone-related care, with the mission of making healthcare more personal and supporting people across different stages of life. It serves members across the UK, Germany, and Brazil today.
