Clinical Account Manager

Description

Position Summary 

The Clinical Account Manager supports the successful delivery and growth of Alteas Health's cardiology, pulmonary, and Patient Care Management (PCM) programs throughout an assigned territory. This role serves as a clinical and operational resource to facility staff, providers, and internal teams, helping to ensure effective program implementation, patient engagement, and service utilization across existing facility partnerships.

Working independently within skilled nursing and long-term care facilities, the Clinical Account Manager is responsible for performing and coordinating spirometry services, obtaining PCM consents, supporting patient enrollment initiatives, assisting with clinical program execution, and identifying opportunities to improve patient access and facility engagement.

Essential Responsibilities 

• Perform and coordinate spirometry testing in accordance with company protocols and clinical standards
• Educate and coach patients to ensure accurate, repeatable, and clinically appropriate spirometry results
• Document testing results and patient interactions accurately and timely within designated systems
• Obtain and document PCM consents in accordance with program requirements and compliance standards
• Support patient enrollment initiatives and assist in increasing participation in PCM services
• Travel to assigned skilled nursing and long-term care facilities throughout the territory
• Maintain a consistent visitation schedule across assigned facilities
• Serve as a clinical and operational resource to facility staff regarding Alteas Health programs and services
• Support implementation and ongoing utilization of cardiology, pulmonary, and care management programs
• Assist in identifying operational barriers impacting patient access, enrollment, or program success
• Communicate facility concerns, operational challenges, and growth opportunities to leadership
• Coordinate with providers, facility staff, and internal departments to support continuity of care and patient follow-up
• Maintain and troubleshoot spirometry equipment and related supplies as needed
• Ensure compliance with all clinical, regulatory, privacy, and company policies
• Participate in training, educational initiatives, and operational improvement efforts
• Represent Alteas Health professionally and positively throughout all facility interactions

Work Environment & Schedule

This role primarily supports providers and partner facilities throughout the Kansas City market, with regular travel between skilled nursing and long-term care facilities based on operational and patient care needs.

Kansas City will serve as the primary territory; however, this position is expected to provide routine support to other markets as needed. Travel to territories including St. Louis, Southern Illinois, and Ohio may be required, with overnight travel anticipated approximately every other week to support facility visits, program initiatives, training activities, and operational priorities. Flexibility and the ability to travel regularly are essential components of this role.

Why Join Alteas Health?

At Alteas Health, we are focused on advancing the delivery of patient care by empowering the growth and success of our employees and valued partnerships. Alteas Health is a proven leader in providing cardiology and pulmonary services to an underserved population throughout Illinois, Indiana, Michigan, Minnesota, Kansas, Ohio, Wisconsin, and Missouri.

We understand that our employees are the foundation of our success, which is why we are committed to offering a supportive environment, competitive compensation, and meaningful benefits that support both personal and professional growth.

Benefits may include:

• Competitive compensation opportunities
• Medical, dental, and vision insurance options
• Paid time off and paid holidays
• 401(k) retirement plan eligibility
• Company-supported training and development opportunities
• Mileage reimbursement and travel support, where applicable
• Leadership support and ongoing collaboration with experienced clinical teams
• Opportunities for growth within a rapidly expanding organization

Qualifications 

• Current and valid Medical Assistant certification, or equivalent clinical healthcare experience as approved by Alteas Health
• Access to insured, reliable transportation
• Ability to travel regularly throughout assigned territory
• Strong relationship-building and communication skills
• Ability to work independently and manage multiple facility relationships

Preferred Qualifications 

• One (1) or more years of experience in skilled nursing, long-term care, pulmonary, cardiology, or geriatric healthcare
• One (1) or more years of experience in healthcare account management, business development, provider relations, or facility relationship management
• Experience with Patient Care Management (PCM), Chronic Care Management (CCM), or related care coordination programs
• Experience performing or coordinating spirometry testing
• Experience working in a mobile or multi-site healthcare environment

Professional Skills 

• Compassionate Resilience
• Integrity and Humility
• Inspired Innovation
• Relationship Building and Customer Service Excellence
• Effective Planning, Communication, and Organizational Skills
• Sound Judgment and Problem-Solving Abilities
• Ability to Work Independently While Supporting Team Goals

Compensation
Compensation will be based on experience, credentials, applicable skills, and overall qualifications relevant to the position. 

Alteas Health is an Equal Opportunity Employer. We are committed to creating a workplace where all employees and applicants are treated with respect and provided equal employment opportunities. Employment decisions are based on qualifications, merit, business needs, and the ability to perform the essential functions of the position, without regard to any status protected by applicable federal, state, or local law.

Alteas Health is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation to participate in the application or interview process should notify Human Resources.

Employment with Alteas Health is contingent upon successful completion of all required pre-employment screenings, credential verification, and ongoing compliance with applicable licensure, certification, and employment eligibility requirements.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Alteas Health reserves the right to modify, interpret, or apply this job description as business needs require. Employees may be assigned additional duties and responsibilities as necessary to support organizational operations.

At Alteas Health, team members have the opportunity to make a meaningful impact while growing within a fast-paced, mission-driven organization dedicated to improving access to specialized care.