Job Summary: Answer calls and perform risk assessments for patients seeking Behavioral Health Services.
Must be self motivated and work in a busy environment.
Qualifications: Minimum of an Associates Degree in Behavioral Health or related field required.
A minimum of 3 years experience in customer service with concentration in behavioral health and substance abuse treatments.
Have knowledge of insurance verification and be able to work within several different computer programming.
Must be able to work weekends and holidays.
Schedule: 16/32 Weekends Only
Week 1: Sun 8a -4:30p, Sat 3p-11:30p
Week 2: Sun 3p-11:30p. Sat 8a-4:30p
Care New England Health System (CNE) and its member institutions: Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
Skills Required
- Associate's Degree in Behavioral Health or related field
- Minimum 3 years customer service experience with concentration in behavioral health and substance abuse treatment
- Knowledge of insurance verification processes
- Ability to use multiple computer systems/programs (electronic health records, scheduling/verification tools)
- Must be self-motivated and able to work in a busy environment
- Availability to work weekends and holidays per a 16/32 rotating weekend schedule (specific shift patterns provided)
What We Do
Care New England Health System is a mission-driven, non-profit integrated healthcare system based in Rhode Island. Founded in 1996, it provides a wide array of services through its member institutions, including Butler Hospital, Kent Hospital, and Women & Infants Hospital. The system is dedicated to improving community health by combining cutting-edge medical research with compassionate, collaborative care for individuals across the region.
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