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The Ohio State University College of Dentistry is seeking a Clinic Scheduling Coordinator for its predoctoral clinic in Pediatric Dentistry. The predoctoral clinics are an important part of the health care delivery system ensuring optimal health care experience for our dental patients and students.
This position serves as an integral member of the Pediatric Dental Clinic and is the primary contact with the public. The position is responsible for all revenue cycle functions for the clinic including, but not limited to, checking-in and -out, taking calls, managing voicemails, scheduling follow-up appointments, processing insurance billing and cashier functions.
Candidate must be able to push / pull carts containing office supplies, bend / stretch / twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.
Education and Experience Qualifications:
Required:
2 years’ experience in customer service or communications, including analyzing & interpreting information, operation of computer and related peripheral equipment, and in information research & analysis.
Desired:
4-6 years’ experience scheduling patient appointments accurately in a medical or dental setting
Working knowledge of electronic health record (EHR) software
Developed organizational skills; excellent verbal and written communication skills; very detail orientated
A high level of proficiency using Microsoft Office in a business environment
Ability to complete appropriate correspondence to maintain patient communication
Self-motivated individual capable of making informed decisions independently
Open to develop and create on-going process improvements
Working as a team member and has high level of emotional intelligence
Able to develop positive working relationships with a diverse population
Able to create and analyze patient data with a high level of accuracy.
The final candidate must successfully complete a background check and alcohol and drug screening.
Targeted Pay Range: $18.37 - $23.99 (based on experience and education)
Additional Information:Location:Postle Hall (0024)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Skills Required
- 2 years' experience in customer service or communications, including information analysis, computer and peripheral equipment operation, and information research & analysis.
- Ability to perform clinic revenue cycle duties: check-in/check-out, take calls, manage voicemails, schedule follow-ups, process insurance billing and cashier functions.
- Able to push/pull supply carts, bend/stretch/twist to pick up supplies, maintain office appearance, stand and walk for periods while assisting customers.
- Successful completion of background check and alcohol and drug screening (post-offer).
- 4-6 years' experience scheduling patient appointments in a medical or dental setting.
- Working knowledge of electronic health record (EHR) software.
- Developed organizational skills; excellent verbal and written communication; very detail oriented.
- High level of proficiency using Microsoft Office in a business environment.
- Ability to complete correspondence to maintain patient communication and create/analyze patient data with high accuracy.
- Self-motivated, able to make informed decisions independently, open to process improvements, and able to work effectively as a team member with high emotional intelligence.
- Able to develop positive working relationships with a diverse population.
What We Do
The Salmon P. Chase Center for Civics, Culture, and Society was established by the State of Ohio in 2023 to research and teach the historical ideas, traditions, and texts that have shaped the American constitutional order.
