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The Role
Clinic Receptionist registers patients, verifies demographic and insurance information, explains billing policies, collects payments and copayments, schedules appointments, answers phones, directs calls, maintains financial records, and supports clinic staff and providers. The role requires a high school diploma or equivalent, one year of office or hospital experience, billing and insurance familiarity, and strong verbal and written communication skills.
Summary Generated by Built In
QUALIFICATIONS
Education
- High school graduate or equivalent
Experience/Skills
- One year experience in office or hospital setting
- Experience with billing and insurance
- Ability to communicate effectively both verbally and in written reports
Required Licenses/Certifications
- N/A
Working Conditions
- Clean, well-lighted working environment
ROUTINE RESPONSIBILITIES
Behavioral Expectations
- Consistently complies with established Behavioral Expectations
Essential Functions
- Registers all patients, gives new patients medical forms to complete
- Verifies patient demographic, employment and insurance information
- Explains billing policies, collects co-payments, refers patients without insurance to the office/clinic manager
- Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients
- Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members
- Collects payments, writes and provides receipts, writes payments in ledger, balances petty cash, makes bank deposits
- Maintains a good working relationship with office/clinic staff members and providers
- Performs other duties as assigned.
Full time/Day shift
80 hours/Biweekly
Skills Required
- High school diploma or equivalent
- One year of experience in an office or hospital setting
- Experience with billing and insurance
- Effective verbal and written communication skills
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The Company
What We Do
Since 1918, our hospital has been serving the Wabash Valley community. We are committed to providing exceptional care experiences to our patients and visitors through our dedication to excellence in healthcare and customer service.
