The Role
Provides back-office clinical and administrative support in a reproductive healthcare clinic. Responsibilities include assisting clinicians, delivering patient-centered service and education, performing blood pressure checks, venipuncture, laboratory work and charting, and handling reception, telephone triage, supply stocking, filing, billing, coding and insurance data entry. The role also supports clinical protocols, productivity goals and health-equity-focused patient interactions.
Summary Generated by Built In
Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our EnfieldHealth Center to work in our back office.
Job Responsibilities
- Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
- Provides excellent client centered customer service; makes certain the client is the center of all decision making
- Participates in health center effects to achieve established productivity and revenue cycle goals
- Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
- Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
- Provide factual non-biased patient information and education necessary for the patient visit
- Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
- Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
Job Qualifications
- Solution-oriented; positive, optimistic, confident can-do attitude
- Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
- Demonstrated ability to handle highly confidential information with diplomacy and tact
- Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
- Must have attention to detail and the ability to manage multiple tasks simultaneously
- Working knowledge in Microsoft Word, Excel, and Outlook is required
- Must be able to work mornings, evenings, weekends and have a reliable form of transportation
- Bi-lingual English/Spanish preferred
- Must have high school diploma or equivalent
- Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
- Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
- Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
- Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
- Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions
Schedule
Monday: 11:00am - 7:00pm
Tuesday, Wednesday and Friday: 8:00am - 4:00pm
Thursday: 9:00am - 5:00pm
PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
Skills Required
- High school diploma or equivalent
- Working knowledge of Microsoft Word, Excel, and Outlook
- Ability to work mornings, evenings, and weekends
- Reliable form of transportation
- Attention to detail and ability to manage multiple tasks simultaneously
- Ability to handle highly confidential information with diplomacy and tact
- Comfort discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options
- Solution-oriented, positive, optimistic, confident attitude
- Ability to work in a fast-paced, dynamic environment
- Clear communication and ability to receive and act on feedback related to identity and equity
- Awareness of diverse group identities and their dynamics
- Empathy, humility, self-awareness, and ability to build authentic relationships across differences
- Interest in and commitment to health equity
- Bilingual English and Spanish
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The Company
What We Do
Planned Parenthood of Southern New England is a nonprofit organization dedicated to advancing sexual and reproductive health and rights. Since 1923, it has provided high-quality, affordable, and comprehensive reproductive health care across Connecticut and Rhode Island, offering services such as preventive care, gender-affirming care, birth control, and STI testing through its network of health centers.
