The Role
Provide patient-centered clinical and office support at a reproductive health clinic, including vitals, venipuncture, lab work, charting, reception, telephone triage, supply stocking, billing/coding, and patient education while supporting center productivity and equity-focused care.
Summary Generated by Built In
Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
Position Summary: Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our West Hartford Health Center at our back office.
Job Responsibilities
- Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
- Provides excellent client centered customer service; makes certain the client is the center of all decision making
- Participates in health center effects to achieve established productivity and revenue cycle goals
- Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
- Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
- Provide factual non-biased patient information and education necessary for the patient visit
- Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
- Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
- Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity
Job Qualifications
- Solution-oriented; positive, optimistic, confident can-do attitude
- Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
- Demonstrated ability to handle highly confidential information with diplomacy and tact
- Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
- Must have attention to detail and the ability to manage multiple tasks simultaneously
- Working knowledge in Microsoft Word, Excel, and Outlook is required
- Must be able to work mornings, evenings, weekends and have a reliable form of transportation
- Bi-lingual English/Spanish preferred
- Must have high school diploma or equivalent
- Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
- Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
- Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
- Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
- Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions
Schedule
- Monday - Friday schedule with 1-2 nights per week (Monday and Wednesday until 7pm+)
- 2 Saturdays per month
PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
Skills Required
- Solution-oriented, positive can-do attitude
- Ability to work in a fast-paced, dynamic environment with changing responsibilities
- Demonstrated ability to handle highly confidential information with diplomacy and tact
- Comfortable discussing sexuality, contraception, STDs, and pregnancy options
- Attention to detail and ability to manage multiple tasks simultaneously
- Working knowledge of Microsoft Word, Excel, and Outlook
- Ability to work mornings, evenings, weekends and have reliable transportation
- High school diploma or equivalent
- Communicates clearly, hears and acts on feedback related to identity and equity
- Awareness of multiple group identities; demonstrates self-awareness, empathy, and humility
- Authentic relationship building and ability to work effectively across differences
- Interest in and commitment to health equity
- Bilingual English/Spanish
- Performs technical clinical functions such as blood pressure, venipuncture, lab work, medical charting
- Performs basic office functions: reception, telephone triage, stocking supplies, filing, billing/coding, insurance data entry
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The Company
What We Do
Planned Parenthood of Southern New England is a nonprofit organization dedicated to advancing sexual and reproductive health and rights. Since 1923, it has provided high-quality, affordable, and comprehensive reproductive health care across Connecticut and Rhode Island, offering services such as preventive care, gender-affirming care, birth control, and STI testing through its network of health centers.
