Climate Action Manager (Customer Success)

What is Carbonhound?

We are a B-Corp certified software platform that helps small businesses measure and reduce their impact on the climate. We believe that in order to stop the climate crisis, we need to enable every business to do their part. Our product helps reduce barriers for companies by making easy-to-use tools and providing access to affordable expertise to help them transition to their low-carbon future. We are the operating system for decarbonization.

Why Carbonhound?

• Values Led: We fiercely protect our values of integrity, Empathy and Empowerment and ensure that these values are true both inside the company and how we work with our clients. This alignment ensures that we can live our values in an authentic way.
• Impact: We are a small(but growing) team working on a huge and important problem. Come work at a company where you can make a real impact on the most important issue of our generation.
• Amazing team: We have an incredible team of passionate, hilarious and intelligent people. Come build the culture of the business with us and help co-create the company you have always wanted to work at.
• Strong Backing: From Verdexus, to Starforge and Highline beta, we are backed by some of the smartest investors in Canada.

The Role

Responsibilities

• Own the end-to-end post-sale customer relationship, including onboarding, retention, reduction planning and expansion
• Run proactive check-ins and success planning sessions with customers
• Help customers navigate Carbonhound’s services, including onboarding, data collection, emissions calculations, reduction initiatives, verification and more
• Identify risks to retention and proactively implement success plans to improve engagement and outcomes
• Advise customers on climate commitments, emissions measurement boundaries, carbon reduction strategies, and reporting requirements
• Support customers in interpreting frameworks such as the GHG Protocol and translating them into clear, actionable guidance
• Help customers prepare for sustainability reporting and submissions, including EcoVadis, CDP, CBAM and other disclosure frameworks
• Continuously improve customers’ climate literacy through education and hands-on support
• Develop scalable onboarding materials, playbooks, and best practices to improve time-to-value
• Act as the voice of the customer, synthesizing feedback into actionable insights for Product and Development
• Work closely with Sales to ensure strong customer handoffs and identify expansion opportunities
• Collaborate with Climate, Product, and Operations teams to continuously improve the customer experience
• Contribute to internal improvements in customer workflows, support processes, and success tracking

Note: This is a hybrid role in downtown Toronto that expects 4 days a week in office with WFH Fridays.

Preferred Skills

• Experience delivering Greenhouse Gas Inventory reports, Energy management strategies, target setting or decarbonisation roadmaps
• Track record of managing relationships and stakeholders at companies from 250-1000+ employees
• Strong understanding of carbon accounting principles and frameworks like the GHG Protocol
• Comfortable translating technical or regulatory concepts into simple, actionable guidance
• Strong communication skills with a customer-first, empathetic approach
• Highly organized with the ability to manage multiple customer relationships and priorities
• Passionate about climate action and enabling organizations to decarbonize
• Experience with decarbonization planning and scenario analysis
• Comfortable working cross-functionally in a fast-paced, evolving environment
• Comfort working in fast-paced, ambiguous environments with evolving product and processes

Nice to Haves

• Curiosity about climate policy, regulation, and emerging standards
• Experience working with auditors, verifiers, or certification bodies
• Experience applying GHG protocol to Food and Beverage, Transportation and Agriculture businesses
• Experience with product carbon footprints
• French fluency

Benefits

• Health Savings account, Extended healthcare Coverage, Life Insurance etc
• 2 weeks “Work from anywhere”
• Choose your Equity/Pay package
• Salary Band: 75-85k + 10k On target earnings bonus
• Meaningful equity
• Monthly Socials with the entire team