The Role
As a Client Support Specialist, you will provide technical support via phone, email, and chat, assist customers with new products, and manage projects.
Summary Generated by Built In
Internet Testing Systems (ITS) is seeking a Client Support Specialist to join our team! This is a remote opportunity, NO 3rd party resumes will be accepted. Salary range starts at $40,000.
ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out.
We are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long-term goals, and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email, and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.
Client Support Specialist duties:
Direct applicants only, no 3rd parties
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Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.
Search words: technical support, client management, helpdesk
ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out.
We are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long-term goals, and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email, and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.
Client Support Specialist duties:
- Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.
- Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
- Respond to email and chat requests
- Support on-call rotation for after-hours calls and escalations as needed
- Handle ad hoc projects and tasks including maintaining our internal knowledge base
- Review of ITS applications, review of HTML & SQL and evaluate technical issues
- Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
- Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields
- General knowledge of Windows, Mac, and mobile operating systems
- General knowledge of web browsers
- General knowledge of network technologies
- SQL & HTML experience a plus
- Knowledge of the testing industry a plus
- Strong troubleshooting & analytical skills
- Strong customer service skills
- Ability to multi-task
- Excellent interpersonal and communication skills
- Strong leadership skills a plus
- Competitive salary
- Profit sharing through annual bonus
- Remote & Hybrid Options
- Health / dental / vision insurance
- Company-paid life, STD, LTD
- Tuition / training reimbursement
- Certification Bonuses
- 401K Matching
- Dog-friendly office
- Top Workplace in Baltimore
- Casual working environment
Direct applicants only, no 3rd parties
****
Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check.
Search words: technical support, client management, helpdesk
Top Skills
HTML
macOS
Mobile Operating Systems
Network Technologies
SQL
Web Browsers
Windows
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The Company
What We Do
Internet Testing Systems (ITS) offers complete online solutions for the management, delivery, and reporting of assessment programs. Over the past 23 years, ITS has led the industry with innovations in secure internet testing, adaptive algorithms, live-in-the-app, continuous learning, and most recently, observational assessments.
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