Client Support Specialist

Sorry, this job was removed at 02:34 a.m. (CST) on Friday, Feb 21, 2025
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Charlotte, NC
In-Office
AdTech
The Role

We are dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We’re passionate about problem-solving and ensuring our customers receive support that’s timely, helpful, and knowledgeable.

As a Client Support Specialist, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sale. We’re looking for a customer-focused Client Support Specialist with strong communication skills, a passion for service, and an ability to stay calm under pressure.

Client Support Specialist Responsibilities

  • Respond to customer inquiries when directly working with them 
  • Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
  • Maintain detailed records of customer interactions, sales, and update account information
  • Collaborate with sales team members to improve customer experience and share best practices
  • Assist with customer concerns and work to find resolutions
  • Support team and provide information about our products and services to new customers

Client Support Specialist Requirements

  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment with a problem-solving mindset
  • Previous experience in customer service, sales, or a similar role is a plus
  • Familiarity with customer support tools is beneficial
  • High school diploma or equivalent; additional education or certifications are a plus

Client Support Specialist Perks

  • Competitive pay and bonus package
  • Opportunities for career growth within our company
  • Supportive team environment and access to training resources
  • Flexible scheduling options to support work-life balance

If you’re ready to make an impact by delivering top-notch customer service and boosting sales, apply today!

#LI-Onsite


 

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