Client Support Specialist

Job Description
Entity Portfolio Support Specialist (Associate Client Success Manager)
Wilmington, DE (Hybrid)
Monday-Friday, 8am-5pm
As an Entity Portfolio Support Specialist (EPSS), you will be responsible for providing exceptional service for CSC's top corporate and law firm clients through assisting Entity Portfolio Specialists (EPS) with maintaining the accuracy of their clients' entity records. The EPS Team works closely with multiple of CSC's business areas to meet our customers' compliance needs and enhance their ability to maximize the Entity Management platform. Our commitment to build genuine relationships and support both our external and internal customers plays an integral role in retaining revenue for the enterprise and allowing clients to better focus their attention on running their businesses.
Some of the things you will be doing:

• Ensure the accuracy of our Company Records database through processing update requests received internally or directly from a client

• Work with Strategic Account Managers (SAM) and leader to communicate and resolve any client issues encountered

• Develop and maintain client relationships built on trust and quality of work, keeping the entity portfolios of CSC's major corporate of law firm clients in compliance

• Assist the EPS team with large-scale projects

• Provide coverage for EPS while they are out of the office

What technical skills, experience, and qualifications do you need?

• 3+ years of Customer Service experience is preferable, yet not required

• Strong organizational and time-management skills

• Exceptional written and verbal communication skills

• Ability to multitask in fast-paced, deadline-driven environment

• Agility to shift focus based on the needs of the business

• Proficiency with Microsoft Office applications and experience utilizing the Salesforce CRM platform is a plus

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.