Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!
What's In It For Me?
- $22-$26 an hour + uncapped commission
- Paid Vacation
- Paid Birthdays off
- Health, Vision, and Dental plans for you and your family
- 401k Retirement Plan with company match up to 30%
- Life insurance and accident insurance
- Special Program Options: FSA & EAP
- Referral Bonuses and Employee Discounts Program
- Continuous Training for your Professional Development & Life Skills Courses
- Fun Company Sponsored Events
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
- Work onsite at Service Champions, Pleasanton Support Center
- Handle outbound calls to existing customers
- Book appointments at a high conversion rate
- Use a solutions-based approach to solve client needs
- Accept in a timely manner inbound calls from our clients
- Escalate customer concerns as needed
- Achieve and exceed productivity goals while maintaining high quality
Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm
QualificationsDo I have What it Takes?
- 1 year Call Center experience preferred
- STRONG SALES experience and background preferred
- Experience with Microsoft, Word, Outlook, CRM systems
- Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
- Use provided leads to make outbound calls to offer our products and services.
- Use product knowledge to showcase the solutions that our company can offer to prospects.
- Understanding customers' needs and identifying upselling opportunities.
- Enter accurate and detailed records of client interactions and actions taken
- Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
- Ability to work shifts that include evenings and weekends.
- Service Titan experience preferred but not required
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#SCNLI #Li-JN1
Skills Required
- Call center experience, preferably one year
- Strong sales experience and background
- Experience with Microsoft Word, Outlook, and CRM systems
- Typing speed of at least 40 words per minute
- Exceptional phone and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to gather information, schedule appointments, answer inquiries, and log call outcomes
- Ability to make outbound calls using provided leads to offer products and services
- Ability to use product knowledge to present company solutions
- Ability to identify customer needs and upselling opportunities
- Ability to maintain accurate and detailed client interaction records
- Strong judgment and ability to resolve issues calmly and diplomatically
- Ability to work evening and weekend shifts
- ServiceTitan experience
- Eligible to work in the United States without visa sponsorship
What We Do
Service Champions is a locally owned and operated Northern California residential home-services company, operating since 2003. It provides heating, air-conditioning, HVAC, plumbing, electrical, water-filtration, and water-heater services to homeowners across Livermore, Pleasanton, Martinez, San Jose, and Rocklin. The company emphasizes five-star customer service and employs HVAC technicians, electricians, plumbers, call-center specialists, and other support staff throughout its Northern California service territory.
