We are looking for a dependable, proactive, and detail-oriented Client Support Systems Specialist to join our Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and clients—ensuring smooth operations, timely communication, and exceptional customer support. You will contribute to the success of our healthcare and diagnostics services by providing administrative support and maintaining professional relationships with clients and partners.
RESPONSIBILITIESCustomer Communication and Support
- Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.
- Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.
- Maintain a thorough understanding of internal systems and processes related to the capturing of the images.
Administrative and Cross-Departmental Support
- Maintain and print documents for new customer In-Service binders.
- Collaborate with internal departments—including Radiology and Diagnostics—to support cross-functional initiatives.
- Assist with daily administrative reporting and internal projects as needed.
- Prior customer service experience is a plus but not required.
- Effective verbal and written communication skills.
- Ability to manage tasks independently and with minimal supervision.
- Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.
- Comfortable working in a fast-paced, detail-driven environment.
- Physical ability to sit for extended periods and lift/move heavy items when necessary.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain focused in a dynamic environment.
- Physically capable of lifting and moving supplies as needed.
- Capacity to maintain professionalism when interacting with various teams and clients.
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].
1:30pm to 10PM, Monday through Friday.
Skills Required
- Prior customer service experience
- Effective verbal and written communication skills
- Ability to manage tasks independently with minimal supervision
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Ability to adapt to new systems quickly
- Comfortable working in a fast-paced, detail-driven environment
- Physical ability to sit for extended periods and lift/move heavy items
- Strong attention to detail and organizational skills
- Ability to multitask and remain focused in a dynamic environment
- Capacity to maintain professionalism when interacting with teams and clients
What We Do
At Principle Health Systems, patients are our purpose. We have an incredible team who work to provide care on over six hundred thousand encounters per year. Why work at PHS? We are results driven and patient focused. We live and breathe our core values and are on a mission to become the largest, most trusted, quality-obsessed partner nationwide in mobile diagnostics, ya'll! Our work is demanding, but the results are rewarding. Join our family and apply today if you see yourself working at a company that provides autonomy, encourages your ideas, is goal oriented, and has fun while doing it! Core Values: U - Understand the Mission - R - Respect Everyone - P - Patients are our Purpose H - Happy to Help! S - Step Up! 2024 - Top Places to Work USA Today 2022-24 - Top places to Work - Culture Award 2023-24 - Top Places to work in Healthcare Principle Health Systems is the most trusted partner for mobile laboratory and imaging services focused in long term care.
