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The Role
As a Client Support Specialist, manage customer contracts, ensuring accuracy in billing and service adjustments while providing excellent customer support.
Summary Generated by Built In
Client Support Specialist - Contracts
As a Client Support Specialist with a focus on contracts and billing, you will play a vital role in managing the lifecycle of customer contracts, including setup, billing, renewals, and handling inquiries. Your goal is to ensure smooth operations, accurate billing, and excellent customer service while maintaining compliance with company policies and contractual obligations.
RESPONSIBILITIES:
LDI Connect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.
We do it all - from copiers/printers, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, and security. We are an organization with a strong, tenured sales and service organization and we are in full growth mode looking for talent to join the LDI Connect team.
With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC, NJ and LA share the same commitment!
We do it all - from copiers/printers, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, and security. We are an organization with a strong, tenured sales and service organization and we are in full growth mode looking for talent to join the LDI Connect team.
With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC, NJ and LA share the same commitment!
As a Client Support Specialist with a focus on contracts and billing, you will play a vital role in managing the lifecycle of customer contracts, including setup, billing, renewals, and handling inquiries. Your goal is to ensure smooth operations, accurate billing, and excellent customer service while maintaining compliance with company policies and contractual obligations.
RESPONSIBILITIES:
- Process and implement new customer contracts
- Serve as the main point of contact for customer inquiries related to contracts, including billing, terms, and service adjustments.
- Investigate and resolve contract-related discrepancies or disputes, escalating issues as needed.
- Maintain an organized schedule to track upcoming renewals and ensure timely completion.
- Ability to work on and prioritize multiple projects while continuing to meet goals and deadlines for ongoing tasks, with minimal supervision
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
- Excellent written and verbal communication skills
- Excellent attention to detail in a fast paced environment with the ability to identify errors and root causes of errors, and develop workable solutions or alternatives to avoid errors going forward
- Ability to interact with and build productive working relationships across all organizational levels and departments
- Strong computer skills (Excel | Word | Microsoft365) with demonstrated high accuracy output
LDI Connect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
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The Company
What We Do
LDI Connect is a technology company celebrating 25 years as a leading provider in the supply, sale and service of digital office solutions. LDI Connect integrates the core capabilities of Print, Document Management, Managed IT, Cloud Services, Pro AV, and Security Solutions to solve business challenges. LDI Connect enjoys direct relationships with the world’s most respected manufacturers and employs a consultative approach to enable our clients to evolve with emerging technologies. Learn more at myLDI.com.
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